Samsung S24 Ultra unable to scan portals

Samsung galaxy S24 Ultra

One Ui 6.1

Android 15

Model: SM-S928B/DS

scan portal option is missing .

I have tried clearing cache, remove/reinstall app. nothing will restore port scan option.

5 votes

Active · Last Updated


  • Purchased Samsung Galaxy S24 Ultra. No I can no longer perform portal scans. Also Ingress app shutdown intermittently. only way to resume is to restart Ingress app.

  • GrogyanGrogyan ✭✭✭✭✭

    Yeah, this is what I was afraid of, and one of the reason why I hadn't upgraded to the device.

    @NianticBrian should just a quick update to the whitelist for the snapdragon 8 gen 3

  • I have the same problem with galaxy s24

    @NianticBrian, please, add processor Exynos 2400 with GPU Xclipse 940 to white list

  • LaaangsamLaaangsam ✭✭
    edited February 17

    My S24 (basic Version, no plus or even ultra), Android 14, OneUI 6.1, does not support portal-scanning. In the "portal-view" the button is missing and in the "settings" there is no button to activate those portal-scans.

    All other INGRESS - stuff is working properly.

    Can someone @NiA fix this issue?

  • mortuusmortuus ✭✭✭✭✭
    edited February 19

    Niantic needs to make some sort of automated whitelist option, its not really good that buying the latest samsung out of box u cant scan whats up with that ? mobile tech is developing fast u shouldnt have to worry buying a brand new phone if it will be possible to scan with it. Niantic needs to be 2 steps ahead those users and not wait several weeks or months before they whitelist it. If they will keep doing it manually this problem will not go away..

Sign In or Register to comment.