I am posting here to reach out to the community to see if I am alone in this.
I was banned yesterday after years and years of gameplay. I absolutely love Ingress and the community. I have invested hours of gameplay, paid for the premium account and never received a single strike or warning.
My scanner suddenly lost connection and on restarting is stuck on the login screen.
My intel map says account suspended.
A support member upon submitting a ban appeal simply said account terminated. Desision final.
They won't reply to me, what am I supposed to do??? What could possibly be so bad as to be instant banned and ghosted? Is this normal? What about the money invested in premium currency on there?
I can't even describe how gutted I am. How can people be treated so coldly?