No resolution

I’ve been left hanging by Ingress support. How can I communicate with the Ingress support team? Neither using in-app help or the chat help website yields a response other than what seems to be a bot and no action. My issue of Sep 10 stalled on Sep 16:

I put the required resonators into inventory the next day (Sep 17), but no amount of contact to Ingress Support has affected the refund.


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