I am unable to hack/get items/ place/ or attack

Like the title suggests, I’m unable to hack, place resonators, attack portals, or even get items. I know that this is a security protocol for gps things, but I don’t do that. I believe that my account was locked due to me playing on a phone that didn’t have a SIM card. What should I do? I don’t want to delete it because I have some onyx badges

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