I had an issue with an apex well over a month ago, and the "fix" was to give me the apex back, but my account was compromised. The account was taken down for several days without explanation. When it was return as "fixed" my account AP was in the negatives, my level was incorrect all the keys were gone, all the lockers and caps were gone, all the premium items and other gear was gone. When I reported that my account was screwed up, they fixed the AP and level but never fixed the rest of the account.
I've had 5 tickets about this issue out and about since this whole debacle started and still haven't had progress since my account was "fixed". All reps have been silent and no higher ups have contacted me. I'm frankly beyond angry at this point, and so is the community. If you aren't going to fix my account I'd like my money back or the means to fix the account on my own.
To see how my account has been compromised and not fixed: I reinstall the game and log in, see the 2000 bursters and missing gear/keys. Then check all communication avenues to see if anyone from Ingress or Niantic has responded.
What I expected to happen: add apex and then remove 2000 or so AP from the account or "use" some free items to "gain" the offset AP.
What I got: 2000 bursters in place of thousands, if not tens of thousands of dollars of keys and gear removed from my account.
Samsung A23 Android 5G most recent ingress update, as I recently redownload it after weeks of not playing.