Mission that has suddenly disappeared
On the 14th of May (Second Sunday) one of our local agents have decided to replay the banner named "Sushi cats in Montigny-lès-Metz." As he was playing, he noticed that mission 3/12 has disappeared. Unfortunately, this discovery cost him a huge misalignement in his missions' profile.
As the creator of the banner, I am sure I did not delete the mission. I have checked my list of missions and the mission simply disappeared, vanished (not in Draft). I have therefore contacted the support in app. First aswers were encouraging: you told me the mission was still in game and that you needed more screenshots to help (which I sent you). Then, after a month of silence, the support told me that it was impossible to locate the aforementionned mission.
On the 25th of June, we managed to locate the mission and send you the following link, asking a reactivation of the mission: https://link.ingress.com/?link=https%3a%2f%2fintel.ingress.com%2fmission%2fe19051c2669540d48230009ff6c1497d.1c&apn=com.nianticproject.ingress&isi=576505181&ibi=com.google.ingress&ifl=https%3a%2f%2fapps.apple.com%2fapp%2fingress%2fid576505181&ofl=https%3a%2f%2fintel.ingress.com%2fmission%2fe19051c2669540d48230009ff6c1497d.1c
The issue is: the mission is still indeed in the game, but none of us is able to play and/or replay it. "Action in progress" is all we got (we have tested on different devices models and Android as well and IOS, being connected in Wi-Fi and 4G/5G) (Cf. screenshot).
The in-app support is completely disappointing despite all these info: I am stuck in a loop of generic answers as "please reinstall your scanner", "this is a temporary bug", "please resubmit the mission" (this last "solution" will not resolve the misalignement of the player who has discovered the glitch) instead of receiving a serious account of the situation.
Moreover, as I was talking with other players, it is obvious that this is not an isolated case: some other missions have also suddenly dissapeared without any warning. This is a proof that there are some glitches due to Niantic that are really damaging our gameplay.
1/ Restore the mission?
2/ If not, find a solution for our local player i.e a way for him to realigned his missions' profile?
Hoping the support here will be more efficient and less disappointing compared to the in-app one.