Black screen after accepting new terms and conditions
cokejunke3
✭✭
in Report a Bug
After accepting the new terms and conditions today (may 8 2023) the screen remains black. Game sound can be heard. I cleared the game cache, I reinstalled the game. No luck, still black screen.
Device: OnePlus Nord (AC2003)
Android version: 12
Game version: 2.115.4
Tagged:
16
Comments
Got the same problem.
Device: Redmi note 8 Pro
Android version: 11
Game version: 2.115.4
Got the same iPhone 12 Pro
Got the same problem.
Device: Samsung S9
Android version: 10
Game version: 2.115.4-aa5bba70
Got the same! Do something @NianticBrian @NianticAustin @NianticAustin @NianticAustin @NianticAustin @niantic
Same here. Started after I installed the forced update. Tried starting the game from multiple devices, not working on any. Starting the game with a newly created account works fine.
Game version: 2.115.4
I have that sometimes, even had it before the new update, probably after installing OxygenOS (Android) 13 on my OnePlus Nord CE 2.
People are going to lose their streaks just because Niantic can’t make a update that does not break the game…
i think they don`t care about it :-(
😭😭😭😭😭😭😭
Yeah i know…they will just say ”sorry for the problem, it is fixed now” and this will be in like a week because they don’t take they fanbase seriously sadly….i love ingress but will stop paying for CORE and medals if this don’t gets fixed within hours
I have try a other gmail adress…works, but access denied. My adress…..no chance. Really ****
16 hours and still not a single comment from Niantic…horrific
Same bug
iPhone 11
Model
MWLN2LL/A
iOS 16.4.1
Multiple power cycles, multiple app uninstallation and re-installations. Pretty sure I lost daily hack streak and sojourner streak because I usually play in the evening (EDT / UTC-4) and the update was pushed before my usually playing time. Can’t sign in to verify though…
Funny
I had the same issue, however NIA have been able to resolve it.
Managed to keep my Sojourner streak fortunately.
Fingers crossed you all do too, hopefully Support will get the issue resolved for you all ASAP.
How did the solve it!? They only tell me to wait while they are looking in to it…23 hours now…
Bye 👋🏻 Sojourner
@NianticBrian @NianticCasey @NianticChrisD Better help @Tim20000 ASAP!
i got to log in now!!!!!! It is solved for me now!
Also solved, can access now! Cheers.
I got lost my streak
super nice and now ???
@NianticBrian @NianticCasey @NianticChrisD
any solution ???
thats really f…..sh…. 😫😩🙁😒😤🤬😡🤯
Time Span Agent Name Agent Faction Date (yyyy-mm-dd) Time (hh:mm:ss) Level Lifetime AP Current AP Unique Portals Visited Unique Portals Drone Visited Furthest Drone Distance XM Collected OPR Agreements Portal Scans Uploaded Uniques Scout Controlled Resonators Deployed Links Created Control Fields Created Mind Units Captured Longest Link Ever Created Largest Control Field XM Recharged Portals Captured Unique Portals Captured Mods Deployed Hacks Drone Hacks Glyph Hack Points Completed Hackstreaks Longest Sojourner Streak Resonators Destroyed Portals Neutralized Enemy Links Destroyed Enemy Fields Destroyed Battle Beacon Combatant Drones Returned Machina Links Destroyed Machina Resonators Destroyed Machina Portals Neutralized Max Time Portal Held Max Time Link Maintained Max Link Length x Days Max Time Field Held Largest Field MUs x Days Forced Drone Recalls Distance Walked Kinetic Capsules Completed Unique Missions Completed Mission Day(s) Attended First Saturday Events Second Sunday Events Months Subscribed
ALL TIME Matzel82 Enlightened 2023-05-09 20:57:45 14 17797426 17797426 4886 524 7 70550139 8 289 291 29382 3195 1301 519849 41 25946 44805553 5077 2695 4620 18702 1110 455 84 353 7827 1478 2143 1290 59 26 11 75 9 125 151 239 109 45826 49 2975 75 432 5 18 15 20
I have no clue what they actually did, but I was told to try logging back in (20something hours after the issues has started) and it has been fixed.
I clearly lost my streaks by now.
Let's hope it gets fixed until our portals/fields run out..
I was in contact with Niantic support via email. They asked me to try to sign in on another device.
OP here. Problem was solved for me aswell.
Altough its sad to see my sojourner fade away, we have to admit the devs reacted fast and they do a great job! It's not that easy finding the source of a problem, no matter if client side or server side. Especially in an app with millions of users around the globe.
Great job on dev side!
Support could be more verbose though..
Me too. Lost Sojourner at 353 days, no reaction from Niantic. Ticket is open.
Wow is the bug section abandon now also by niantic?
Congratulations
Miałem wczoraj ten sam problem, konto stworzone przez Facebooka, może przez to, dziś wszystko działa.
Prosiłem support o odłączenie FB od konta i pozostawienie maila na którym się logowałem zawsze. Po wejściu w ustawienia nie ma połączenia z Facebookiem więc może to zrobili a może ja wcześniej odłączyłem i stąd problemy z zalogowaniem.
Najważniejsze że jest już ok.
Is there now a official solution? The problem is….nobody wants to make a official statement, it is not discussed.