Niantic Supply are selling fully redeemed code and they are not even shamed about it
I subscribed 13 Ingress Series X packs for my fellow agents last year and we all planned to redeemed the 7 Series X character codes together after getting all the packs. But when we started to redeem the second code, ADA Series X, things got weird: more than 5 out of 13 codes got rejected by the system with the error "Passcode fully redeemed".
I immediately reported the issue to Niantic Supply, hoping they might have idea on what was happening and this should be resolvable by generating new codes and invalidating the old ones. Their reply however shocked me:
Before making this purchase, I was never notified by Niantic that the passcode inside may be invalid, or if there is any issue in the order, I will have a very limited time window to make an argument. I expect at least all 7 series X character codes are good for redeeming so that we can have a continuous row of series X medals in our profile to celebrate the 10th anniversary of Ingress.
Now this sounds like a joke to me.
To Niantic, I am asking:
+ You are asking for hundreds of bucks for 7 packs of toy paper cards and little metal pins, isn't it a duty of you to guarantee the little codes on the toy paper cards work as expected and make compensation in a reasonable time window when things go south?
+ Don't you ever consider your player base may consider redeeming all 7 codes at once for a nicer looking profile as a celebration of the anniversary of your proud game?
+ Are you serious about your customer service?
To my fellow Ingress agents:
DO CONSIDER before making any new subscription or any other purchases on Niantic Supply, it may end up way messier than you expected.