Niantic Supply did not send a package I paid for. I still miss my Susanna Moyer package. It has not been sent according to the tracking service. Niantic Supply does not answer my mails. What to do?
When did you contact them, and how did you contact them? This is the FAQ for contacting them regarding incorrect or damaged orders: https://nianticsupply.gorgias.help/en-US/what-if-my-order-is-incorrect-or-damaged-108659
I've only had to contact them once regarding missing item in my order, but they did get back to me within a couple of days and it was eventually resolved in a week.
@Kubodlak did you ever get a response from Niantic Supply? I ordered my stuff Black Friday Nov 25, 2022 (2 kits and Tshirt) and sent a few emails which obviously they do not answer (and ignore). Wonder if @NianticBrian can find out how to get our kits sent and or refunds sent? This isn't good for Niantic, hearing many people with the same issues.