Niantic Supply does did not send a package I paid for
Niantic Supply did not send a package I paid for. I still miss my Susanna Moyer package. It has not been sent according to the tracking service. Niantic Supply does not answer my mails. What to do?
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When did you contact them, and how did you contact them? This is the FAQ for contacting them regarding incorrect or damaged orders: https://nianticsupply.gorgias.help/en-US/what-if-my-order-is-incorrect-or-damaged-108659
I've only had to contact them once regarding missing item in my order, but they did get back to me within a couple of days and it was eventually resolved in a week.
@Kubodlak did you ever get a response from Niantic Supply? I ordered my stuff Black Friday Nov 25, 2022 (2 kits and Tshirt) and sent a few emails which obviously they do not answer (and ignore). Wonder if @NianticBrian can find out how to get our kits sent and or refunds sent? This isn't good for Niantic, hearing many people with the same issues.