At least 3 accounts probably wrongfully permanently banned in the past 24 hours
edited October 2022 in Report a Bug
Hey, one player from my local community has been banned in the last 24 hours. Other than that I received a message that 2 other players were banned. All these players have in common that they are very unlikely to cheat. Can someone double-check the banwave that happened last night? I think there were some bans in error.
It appears to happen to long-standing, not too active accounts.
Please do not post agent names, because the thread might get deleted. Please DO post the ticket number of your ban appeal if you got banned.
EDIT: I'm trying to gather more information by talking to involved agents. One of the banned agents had this issue: https://community.ingress.com/en/discussion/19844/drone-jumps-are-broken
Post edited by NianticVK on
This discussion has been closed.
We've had the same problem happen with two of our local players. Absolutely zero chance that either of them is involved in anything untoward.
We had them file appeals and we contacted a Vanguard. But didn't know what else to do.
Definitely some kind of issue at play. (One of them is the husband of a player... He doesn't really ever play when she's not playing... But she didn't get banned? So it's not even clear what activity triggered this.)
One of them plays on iOS, the other one plays on Android. Haven't been able to find any kind of common thread at all. Any advice would be very welcome.
(And these accounts are longstanding... I wouldn't say inactive, they're not retired from the game but they do play a bit less than others... Not that there's anything wrong with that?)
I suggest opening a ban appeal AND if possible using chat window to open a second ban appeal from unclosed ticket,that really leads to human check not bot-only. It will take some time,but if usual ban appeal is likely rejected,alternative escalated appeal should do the trick. In my case wayfarer told i am banned,but account was pingable,and it took 1.5 month or more to result.
Also i suggest to have a closer look which things are the same for all "frozen" agents. Maybe an interaction with bad actor,even un-noticed. The more info you can provide is the best imo.
They have to submit a ban appeal
Thanks for this information, but this was the first thing that was started already.
Account not pingable, still can be found in Niantic Social
I am curious to see if agents on both sides have had unexplained bans out WITHOUT ban email or even a warning
Exactly my case. Today's ban, long-standind account and not too active. I haven't received any emails or warnings. What happened?
vital707account is not banned. If this is exactly your case, do you mean that you have more than one Ingress account?
@NianticBrian If you need usernames to investigate, feel free to reach out to me on Telegram: t.me/m1chaei (mind the lowercase i at the end)
Someone gave me the suggestion to post ticket numbers instead of agent names. One of the banned agents from my local community opened ticket #20057835.
Posting the tickets for the agents who were banned in error in our local area:
The agents who were banned (in the tickets above) have both posted below so you should have all of the username/IGN info you need now.
Thanks so much for looking into this!
If my account is not banned why I'm getting this: "Your account has been permanently terminated for violating the Terms of Service."?
My opened ticket is 20057961
My account was banned without warning and I don't know why. My case number was 20046415. I am a 9 year user and not very active but had just captured a portal a couple of hours before the ban. I did not get a ban email.
@bigdog60 Please make a ban appeal here https://niantic.helpshift.com/hc/en/3-ingress/faq/465-submit-a-ban-appeal/?han=1 and share the ticket number here.
I guess I’m confused-I already filed an appeal and got an email with the case number or ticket number of 20046415. Do I need to do it again?
You don't need to do it again, posting the ticket number is enough :)
I am one of the agents that was banded and I don't have any idea why. My case number is 20046459. Whatever you can do will be appreciated. Thanks.
Not sure if it is related, but in August, another agent from our local community also got banned. I don't believe that they would cheat in any way. Niantic denied the ban appeal. Just in case it's relevant I'll post the ticket number here: #18687068
Happened today to my account too: #20055374
One of our players who is very active received a termination notice. Ticket number is 20072427
We weren’t sure what the cause was because the agent was recently trolled in an area known to have malicious agents.
What also sucks is we have a Mission Day tomorrow and the agent likely won’t be able to get badge credit. The affected agent travels very regularly for work and has hit multiple MDs this year by having his employer willingly accommodate stops in MD communities en route to final destination.
Long standing active player also got account terminated, no email, no prior warnings.
Appeal ticket number 20063296
player from beta days and took a couple of years inactive as we were moving cities in a real estate opportunity and busy busy busy...
No notification at all or any warnings...
October 21, 2022, 10:55 -0600
We have escalated your profile for a thorough review again. We will get back to you with a decision in due time.
Thanks for your patience.
October 21, 2022, 08:39 -0600"
i have been using iitc but see it still in the play store so assumed it was ok.
i recently invested in more CMU to purchase items in the store so this is particularly upsetting if i have lost all that as well as my achievements and missions from worldwide travel.
EDIT: I posted a duplicate here.
so going by case numbers in this list already, there may be 30,000 people got terminated.....
@Akaitcho, no that's just the number of all tickets across all Niantic games.
 no idea why. Never received anything
How about an up-date on things? @NianticBrian @NianticThia
It has been 24 hours since the first reports came in, since the first appeals where done and my friends account still can not be found in the system.
EDIT: I posted a duplicate here.
Hey @M1chaeI! @NianticThia had clarified this earlier in this thread: https://community.ingress.com/en/discussion/comment/171794# We are unable to review such reports/appeals here and on our social channels. Please continue to report them via in-app support.
That being said, I'll be closing this thread for future comments. Thanks!