Unable to edit portal location for existing portal
JNJ201
✭✭
in Report a Bug
There are many past threads on this but seemingly no resolution. Attempt to edit location of existing portal unsuccessful after several tries over several months. Pin always snaps back to current location. Edit was actually accepted for review today with absolutely no change in location. Photos of
email and portal pin vs physical location are attached.
1
Comments
This is not a bug, but intended behaviour. Within the game, you can only edit a portals location for up to 25 meters, anything above that and the pin snaps back. For moves over 25 meters, head over to wayfarer.nianticlabs.com and open a ticket under the "Help" section on the left via the speech bubble in the bottom right that will appear. You'll need the Portals name, current location, correct location and, if possible, evidence of the correct location. The tickets are getting resolved very quickly, often within 24 hours.