Kinetic capsule doesn't work

Dear Niantic
Kinetic capsule doesn't work and doesn't count the distance. Trekker medal does work. Did the updates, reinstalled the game,.....
Agent : MephistoStyX
Kinetic capsule ID : 2F051EB2
It's been over a month now since my first question about this issue. Please resolve it as quick as possible.
Thanks in advance,
MephistOStyX
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Comments
Thanks for reaching out, @MephistOStyX! Please submit a ticket via in-app support. One of our agents will take a closer look.
Dear NianticVK,
I did this, but I still have no answer...