Ingress team are aware of the Portal Sync being broken but don’t have a timeline for a fix
PkmnTrainerJ
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Nice of them to update us on that here on the forums.
Ah no, it was on the Wayfarer one that we got an update.
As above comments, can we get Ingress sync fixed before the event?
The Ingress team is aware of the issue but unfortunately I don't have a timeline to share at the moment.
Good communication here from the Ingress team.
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its been broken for so long now it seems there is no easy fix for this anytime soon
Likely there’s no cheap fix either as to why it’s not been done amongst the cuts and game cancellations etc.
😑😑😑
Good communication here from the Ingress team.
To be fair, the Ingress team is probably aware of everything that's said in these forums, whether or not someone posts a response. That's not really news.
The real questions are whether the Ingress team is actively working on a fix and when that fix will come out. These remain unanswered.
Dear Ingress Team (and by that I mean you @NianticBrian and @NianticThia, as you represent the team here):
This is a terrible customer experience. People submit new portals because they're excited to have found something new and cool in their neighborhood, or they want to build out the portal network in their area, or they're traveling and want to help populate a remote and/or underserved area. Wayfarer issues aside (and there are plenty), it's exciting to get that notification that your portal has been accepted.
And then... sometimes that excitement is rapidly replaced with confusion and disappointment. "Where's my portal? There's nothing nearby that would have blocked it... why hasn't it shown up? When will it be live?" Giving people something cool and exciting and then taking it away is much worse than given it at all-- it's an emotional suc-ker punch. It makes people less likely to submit new things in the future, and can turn them off of Niantic games completely.
The fact that this bug has persisted for as long as it has is profoundly disrespectful to your customers.
Submissions from OPR Live have been looked through and accepted by Niantic
Yay :D
Portals don't sync to Ingress, leaving them in Limbo
Nay D:
I know that there are some portals from the anomaly weekend which got accepted but didn't sync to Ingress, even after other portals accepted after that weekend went through. If all the portals that were accepted by Niantic through OPR Live (which I and other people have paid for) remain in Limbo even after the sync is fixed, together with all the other nominations, then people will riot. Would love if the Ingress team makes sure that all the still outstanding portals will be sync, not just new ones.
Portal sync means? Take time to view or sync after Wayfarer accept or not see portals in Ingress Prime and bad sync?
I'm okay with bugs, with hiccups, with....issues. I think we can all agree that the lack of transparency or communication is what continues to plague this team and perpetuates the reputation they've built. Unfortunately, the Ingress team seems to give zero hecks when it comes to any of it. Per usual, another team says the Ingress team is aware (something that the ingress team should haven handled in their own forums and would have taken 1-2 minutes to jump into the bug thread and communicate that they are aware and will update the thread as updates become available) and we likely won't know it's been fixed until agents start reporting that it's been fixed.
Great job Ingress team. You continue to show us why we should meet you halfway on things like store reviews, core subscriptions and scanning portals....
the Ingress team seems to give zero hecks
Always knew you were a part of the Ingress team
My portals just got synced to Ingress, everything seems to be there :D
Idk, I have 2 portals accepted, they synced into the game. Is this specific areas or something?
maybe they've found a solution but since they're not communicating with us we'll never know
What agents talk about? Not see Portal in Ingress Prime somtimes and need refresh sync button or faild with sync from Wayer?
So this is fixed for new syncs? But anything else is lost in a black hole? Again?
Come on Thia or Brian and tell us what’s happened. @NianticBrian @NianticThia
You could try and read the information, there’s translation options available.
yes, they talk about new portals not appearing in ingress.
looks like, two accepted and are in the game. I see several other new portals as well, not requested by me.
It always has something to do with scout ornaments.
I had one removal that's still sitting in this newest black hole. Looks to be removed from PoGo, still active in Ingress...
same, +title edit not synced
Let's just hope they are going to keep track of those that are 'lost in sync' during the downtime period. Probably as easy as writing a script which fetches the missing live portals within the time frame. I don't want my Ingress submission in PoGo, I want it in Ingress!
The lack of communication from Niantic is annoying me way more than it should.
I am one of the lucky group of people to get their OPR live candidates accepted (all 25/25 of which 21 never synced over to ingress).
So yeah thanks Niantic for making me pay for OPR live and delivering pokestops instead of portals.
Damn. :o That sucks. I'm sure they will eventually sync over; but this is really painful. :(
20m rule? 🤔
I got my OPR Live submissions processed too which were just a few but they ended up showing in Ingress at least. Makes me think that Niantic maybe overruled the sync with these OPR Live submissions but turned off a bit too much or something.
Meanwhile still waiting for the portals to arrive in Ingress and also my OPR Live badge which is way less important though
Haha good try, these are all outside of 20 m of other wayspots.
But hey money is in the pocket so it is fine right?
Well then you know more than Niantic as nothing about this has been communicated..
Niantic? Communicate?
What’s the plan with the portals that have vanished into the void? Any response please @NianticBrian or @NianticThia ?
And while Niantic is (hopefully) synching new portals... could they please pick up new pictures too? I have 22 photos approved over the past year, that are not in game yet. Plus another 10 waiting decision... now I feel pretty dumb for continuing to contribute. But my creative side really wants to!
Hi @NianticVK as you were kind enough to answer my last query, do you have any update on this.
@NianticAaron gave an update that this is still being looked in to