Missing CORE update and loadout
GreatReaper
✭✭
in Report a Bug
Hi, my CORE was supposed to renew yesterday. Payment was taken (I have the Google Play Store email to show this) but the loadout kit hasn’t been awarded and the ‘Months Subscribed’ counter is still at 18 rather than having the uptick to 19. I still have the CORE flair on my Scanner.
Phone is an OnePlus 7 Pro on Android 11
Agent Name is GreatReaper
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Thanks for reaching out, @GreatReaper! If you haven't already, please submit a ticket via in-app support. One of our agents will look into this.
Yes, I've also submitted a ticket through Remy in the in-app support.
Thanks for writing back! Please wait, one of our agents will look into it for you!
@GreatReaper can you share a screenshot of your Ingress Settings > Subscription category? Does anything happen when you tap the
Refreshbutton?@NianticBrian Not sure if these screenshots are what you asked for, but I'll give it a go. First is what's shown under settings/subscription, second is what it looks like in Google Play Store. Not sure what you mean with refresh button as there is none, but I've tried to force stop the scanner a few times and restart it but it doesn't help.
Also just want to add that it has worked fine for the first 18 months - it's just this month there's a glitch.
@NianticBrian @NianticVK It has now been resolved through the in-app support. Thanks for your help!
Thanks for the update, @GreatReaper! Do let us know if you need help with any more questions.