Support Ticket got stucked in System - not able to open a new one
I have been trying to submit a 24-part mission series for a few weeks now.
13 were approved immediately on first submission - the other 11 consistently rejected for copyright reasons. However, I have obtained the image for this via pixabay and it can be used royalty-free and is not subject to copyright.
To prove this and further my mission, I tried to submit a ticket via the support chat.
This has not been answered for a little over 2 weeks now. The attempt to create a new ticket fails, as they are closed immediately after opening.
I had asked again and again in my active ticket whether there is anything new, asked why I do not receive an answer and do not understand why I am consistently ignored and, despite repeatedly sending proof that I am allowed to use the graphic freely, my missions are continually rejected because of copyright.
As I can't expect any answer to my ticket and no one seems to look into it I would highly appreciat if it could be closed! Unfortunately, I cannot close the ticket myself and have to rely on support to do so.
I really don't know how to get out of this vicious circle.
Is there any way/chance that finally someone is looking into my ticket request and/or close it so I'll be able to send new requests in the future (also on other topics)?
Thanks a lot!