Duplicate kenetic capsules
lindow1
✭✭
in Report a Bug
I show 2 kenetic capsules with the same ID number. If I click on the completed capsule then on [CLAIM] the screen goes black and a complete shut down and restart is the only way back. Clicking the second capsule returns an error message saying something like "process is already running".
I have restarted Ingress, cleared cache, uninstall/reinstall and rebooted phone.
What can I do?
IGN is Lindow1
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Thanks for reaching out, @lindow1! This should be resolved now. Please check.
Problem resolved. Appears to be working properly again. Second Kinetic cube has disappeared. Thank you for your quick response.
Thanks for confirming! Do let us know if you need help with any more questions. Have a good one! :)
I have same issue. Can you fix it?
I have a similar problem, can you fix it?
@XandraCZ I've shared it with the team to look into it. I'll get back soon with an update.
@miszkap Please share the Capsule ID.
86D9704C
Thanks! I'll get back as and when I get an update.
It's ok now, thank yo
Thanks for confirming! Do let us know if you need help with any more questions.
I have same problem. Please fix this. CapsuleID: 1A98B26A
Thanks for reaching out, @konozama999! I'll get back soon with an update.
This problem is still not fixed. Please check it.
i am also having the same problem. (Duplicate Common kenetic capsules）
Please fix this. CapsuleID:07B52C5E
Now, the problem is fixed. Thank you!
Hello! I have the same duplicate kinetic capsule bug. Please fix :) Thanks!
Could you please share the Capsule ID?
Hey @GreyKnight17! This should be fixed now. Please check and let me know if otherwise.
Hey @capibalove! It should be fixed now. Please check.
Thanks to your help, it was fixed. Thanks for taking care of it.😀
my common kinetic capsule is duplicated. Please help.
id:AF58E3E6
thanks
Hey @zMik! Could you please check and let me know if you are still seeing the duplicate?