Niantic Supply EVEN STILL did not start shipping of kits preorder
edited June 2022 in General
I will consider sending a legal notice to Niantic Supply about this global illegal fraud.
Order number: #NLABS8011
I did not get any delivery-related emails AND the Korean Customs told me that there is no import declaration since May 2022.
Around two weeks from stated shipping date. No reason to panic yet?
Stuff to Australia can take up to a month sometimes from the USA.
That said, I would have expected it to SHIP by now.
Searching spam/inbox for : "A shipment from order" or "INGRESS SERIES X KIT 01 - KLUE" doesn't find anything?
I am not telling you that I did not receive the kits. I am telling you that the delivery did not even start.
Of course, I looked at my spam box.
Have you sent an email to them? [email protected]
I received notice that my package shipped...after it was delivered.
If they did any shipping, they have to enter it in their database.
Legal notice over a $30 kit??!? C’mon…
No need too panic, It took them 3 weeks before they even started sending my shirt. And 4-5 weeks before I had my shirt.
It will arrive, no worries. And they are very quick in responding too emails. (3-4 days)
I ordered a pair of kits, a preorder for me and one one the first day of sales for my best friend. So far one has safely arrived, and the other is still ... somewhere.
The "View your order" links from the emails BOTH still say:
Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.
Preparing for shipping
We are currently preparing these items for shipping.
You’ll get shipping and delivery updates by email and text.
NO updates were received for either order yet. So ... that much is apparently broken.
I did it more than 10 times, and they always reply with a same, pre-written, copy-and-paste response.
They rarely replied to my emails in 3 working days. They used to reply in about a week.
Yup, yours may say like that.
Your order is confirmed
You’ll receive an email when your order is ready.
You’ll get shipping and delivery updates by email.
No shipping preparation notice anywhere.
I had to contact them about a shipment and they responded the following day. It still took a while to get my kit but I did get it. And i really appreciated their prompt response to me.
Then why do they ignore my emails for about a week, without any signal?
No clue why some experience no or a delayed response. I've bought three other kits plus the X Series. I have had a need to contact them twice, and each time I got a next day response. Shipping overall seemed a bit slow but otherwise I was satisfied.
Mine says delivered. I've recived NOTHING and no response from. Niantic, ups, or usps
neighbours stole them ? ask around maybe. I find it odd courier companies can dump packages outside and call it delievered, to whom then, do they have a signature who signed for the package ? if not then its not deliver...
Check your mailbox or P.O. box. Mine came via UPS but was delivered through USPS due to the shipment type.
Please do not treat somebody else like they didn't check their spam box.
Anyway, the parcel will arrive to me soon.