I lost a fracker to "scanner communication error"

I modded a portal to farm keys for the EOS medal. Before fracking it, I glyphed hacked to check everything was in order. I put the fracker, then everytime I tried to hack or glyph hack this portal the "scanner communication error" message popped up.

During the fracker time I was able to glyph hack with the drone, but not the fracked portal.

After the fracker finished I was able to hack again. Then I put a second fracker and everything ran smoothly.

Still, I don't understand the cause of the error and why I had to lose my first fracker to it.

I hope you can fix it and give me back my fracker.

Thanks in advance.


P. S. I attach screenshots of the video I recorded from my screen because the video does not comply with format. If you need it, I could email it to you.

1 votes

New Report · Last Updated


  • Thanks for reaching out, @Hawerick! Please submit a ticket via in-app support. One of our agents will look into it.

  • When raising a ticket in app or via ingress.com/support, please select 'Help with Premium Items' as that will prevent you being looped back to the forum.

Sign In or Register to comment.