Niantic Supply did not start shipping of kits preorder

KISASection14KISASection14 ✭✭
edited May 2022 in General

Niantic Supply is a fraud.

Their online shopping behavior is strictly unacceptable.

Look at the delivery schedule below:

Today is June 1 in South Korea, and even though I concern about time zone, five weekdays were spent, and I did not receive any shipping confirmation email from them yet.

This is what they said after a few hours of this post:

Order number: #NLABS8011

Ingress X series kits pre-order is a fraud, and you should not even imagine purchasing single kit products there also.

See also:


Post edited by KISASection14 on

Comments

  • MoogModularMoogModular ✭✭✭✭✭

    For some reason, shipping started after the federal holiday

  • 0X00FF000X00FF00 ✭✭✭✭✭

    Bonus points:

    I'd managed to order two kits, including one for my best friend. The first was a preorder, the second when there was a brief window of availability.

    That second one was shipped on Friday. The preorder still lingers. Niantic? your store guys were supposed to do those the other way around: preorders first, THEN any later orders.

    I would have preferred to preorder both together and save on shipping costs, but alas the credit card funds daemon didn't like me that day.

  • ShilfiellShilfiell ✭✭✭

    I wouldn't say the shop is a fraud, but I do agree they have their issues. The dates listed were not delivery dates, but shipping dates - no idea why they couldn't ship out pre-orders on the day they had set. One would think maybe they'd sent out a delay notice as these shipping dates were set in stone a long while ago and I'd really hoped to have my kit in hand by now to inspect for the inevitable errors. I'd also like some assurance that the next round will ship on the date that Niantic themselves set!

  • oscarc1oscarc1 ✭✭✭✭✭

    Agreed, the Niantic Supply shop is a scam.

    Ordered the Drone Kit when it was first available, never left America.

    Was promised the Drone Kit would be sent in the second batch, they gave me a tracking number that went to the UK. They then corrected it and gave the correct tracking (to Australia), but it too never left America.

    Ingress X kits, who knows.

    All Niantic likes to do is steal money but never be accountable, especially with paying customers.

  • ShilfiellShilfiell ✭✭✭

    I've been in contact with Niantic Supply's service arm and they assure me that I'll get a shipping confirmation "soon".

    Unless "soon" is six days ago, this response does not meet expectations.

  • mortuusmortuus ✭✭✭✭✭

    unacceptable in my book provide dates and then counter it with "soon".....

  • ArkFangArkFang ✭✭✭✭✭

    This is just a hypothesis but based on every other order I've gotten from Niantic Supply they use a 3rd party order fulfillment company, not shipping directly from Niantic, and these kits are likely the same.


    It could genuinely be the order fulfillment company is experiencing delays and that's why we haven't gotten any order shipments or tracking.


    Again this is only a "maybe this is why" scenario and I hope that Niantic is working on it, but it's one possible explanation.

  • Jo0LzJo0Lz ✭✭✭✭✭

    I mean, it's an envelope, right? Not a box or other huge package. You had pre-orders a LONG time ago; why does shipping take this long? It says May 25th, I'm lucky if I have the first envelope before June is over.

  • KarM3LKarM3L ✭✭✭✭

    All four of my Drone kits arrived fine,

    Sans the replacement Moyer cards, but double Drone codes....

  • Jo0LzJo0Lz ✭✭✭✭✭

    Well, we’re coming up on the 10 year anniversary, they promised improvements countless times; introduction of core was the last time around. Fast forward 18 months, nothing has changed. Maybe it even got worse, lol.

  • EvilSuperHerosEvilSuperHeros ✭✭✭✭✭
    edited June 2022

    Mine was shipped to my office. No email stating it was shipped. No tracking number emailed. Go into the website and see the tracking number listed...after it was delivered.


    At least it got here.

  • InvestigateXMInvestigateXM ✭✭✭✭✭

    The first kits are arriving already.

  • ShilfiellShilfiell ✭✭✭

    I just found a buried notice in my billing email saying "oh sorry, there's a delay, we should start to ship around June 6" without a specific order number - but in the meantime people who ordered later or who ordered the standalone kit are getting theirs. I pre-ordered three minutes after the official order window opened. Maybe I should be faster.....

  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭

    I believe I had the first order, maybe second. I ordered the day it went up for like 10 minutes.

    I haven't received anything or any update emails. I did go into the first email receipt I got, which should have the title "Order #NLABS75XX confirmed" If you go into that and hit "view order," there are some details in there. I couldn't find a tracking number, but it does say my order was updated on May 25th, so I'm guessing that means it shipped.

  • ArkFangArkFang ✭✭✭✭✭

    I just received a shipment notice for the Klue pack so I guess there's light at the end of the tunnel? Maybe?

  • NysyrNysyr ✭✭✭✭

    Is the Klue one a different medal than the one that was in the shop since you got the rare version?

  • InvestigateXMInvestigateXM ✭✭✭✭✭

    All the Klue cards in these kits (and for that matter, all of the other kits as well) give you a completely new medal.


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