Adding my name to the list of people experiencing this, I’ve had two drones for a week or two, and which one appeared seemed to depend on whether I was on wifi or not, but I’m not sure about that. Always get the “out of range” error when dronehacking. I’ve tried returning them, even forcing them home by flipping the portal. Uninstalled, rebooted, all the things. Please help, admin wizard.
I have the same problem. I move my drone, try to hack, it' s out of range. I close & re-open drone view. My drone is at another portal, I can move it & now I can hack.
Are you triyng to find the solution? I've been waiting for almost three months, and it's a **** hack with the dron in this circunstances, every eight or ten minutes like peace week and aniversary event. It's a wast of time...
"Drone out of range" means you have dual drone... Usually it acts like this: open drone, hack before moving - should result in burn out. Move the drone and hack, if it succeedes, close and recheck that the drone is in prior location you moved it to. If the hack fails giving you out of range error, close and reopen drone - now the drone should be in different location. Again hack before and after moving. Many times this results in burnout and out of range, and reopening drone again lets you hack the portal which gave the first "out of range"
@NianticVK I am sorry to say this **** started again for me now. Has been working fine since you fixed this in september. Please try to fix this again??
Comments
Adding my name to the list of people experiencing this, I’ve had two drones for a week or two, and which one appeared seemed to depend on whether I was on wifi or not, but I’m not sure about that. Always get the “out of range” error when dronehacking. I’ve tried returning them, even forcing them home by flipping the portal. Uninstalled, rebooted, all the things. Please help, admin wizard.
Hey @NeBok! It should be resolved now. Please check.
Hey @NeBok! It should be fixed now. Please check.
Hey @jf0905! It should be resolved now. Please check.
Hey @Iwill88! It should be resolved now. Please check.
I can still reproduce this issue.
@NianticVK @NianticBrian @NianticJaneDoe @NianticJohnDoe -Portal Not in Range- Drone issue, ongoing since September 19th (last drone cooldown event)
See in app ticket 19818164 [video]
Drone Jump(s) vs app restart
I have also got the drone out og range problem
Hey @MajorDolje! It should be fixed. Please check.
I have the same problem. I move my drone, try to hack, it' s out of range. I close & re-open drone view. My drone is at another portal, I can move it & now I can hack.
Are you triyng to find the solution? I've been waiting for almost three months, and it's a **** hack with the dron in this circunstances, every eight or ten minutes like peace week and aniversary event. It's a wast of time...
"Drone out of range" means you have dual drone... Usually it acts like this: open drone, hack before moving - should result in burn out. Move the drone and hack, if it succeedes, close and recheck that the drone is in prior location you moved it to. If the hack fails giving you out of range error, close and reopen drone - now the drone should be in different location. Again hack before and after moving. Many times this results in burnout and out of range, and reopening drone again lets you hack the portal which gave the first "out of range"
@NianticVK I am sorry to say this **** started again for me now. Has been working fine since you fixed this in september. Please try to fix this again??
I've shared it with the team. I'll share an update soon.
@NianticVK How about an update?
Hey @Jeklu75! It should be resolved now. Please check and let me know if otherwise.
Thanks!