[RESOLVED] Niantic Supply makes partial refunds for fully cancelled orders

KISASection14KISASection14 ✭✭
edited May 2022 in General

They finally made full refund a few hours after my post.


[Original Post]

First of all, I am sorry about uploading KRW based receipts. However, I believe that you can still understand that Niantic Supply is a fraud.

I made three orders for recent Ingress X series kits pre-order, and requested these to save some overseas shipping fees:

1. Cancel three orders.

2. Make a combined order.

What they did is these:

1. Cancel only kit prices of three orders. Three shipping fee payments remains.

2. Make a combined order.

Thus, now I have to pay kit price and four overseas shipping fee for only one shipping order.

They are not responding to my claim emails. This is very annoying situation, and I contacted Mastercard to force refund those three unnecessary shipping fees.

For Niantic: to avoid legal issues, I hereby urge you to take more care of this unacceptable online shopping behavior.

(Order numbers: #NLABS7713, #NLABS7762, #NLABS7821)

For agents: after your refund request to Niantic Supply is accepted, please double-check if it is fully refunded.

Post edited by KISASection14 on
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