Duplicate key locker issue
My green key locker has duplicated itself. In the carousel one shows 11bkeys and the other shows 84 keys. When I press the manage button on either one the locker shows 11 keys. I am using a OnePlus 8t running Android 12. Screen shots are attached. The key locker id is in the screenshots.
Post edited by NianticVK on
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Is anyone going to look at this issue and let me know what is going on?
Same issue here. Red key locker F29AB4DE. Managed to unload the keys and some of them got multiplied (there were only single-keys in it, that’s why I know).
Sorry about the delay, @coffeeroaster52 & @Applelord! I've shared it with the team to look into. I'll circle back when I get an update.
I appreciate your patience!
I have the same symptoms with yellow key locker. Reinstallation did not change the situation.
@NianticVK I have the same issue with my blue Key Locker serial 6800E35F.
I opened a support ticket on Friday 22nd, but after an initial 'We're looking into it' message they have been ignoring me ever since.
@efs735 Please share the Key Locker ID so that I can share it with the team to look into it.
Thanks NIA, my problem seems to be solved. I’m back to 6 key lockers and happy again. Going near the maximum amount of gear since I didn’t trust my red capsule was annoying.
@coffeeroaster52 This should be resolved now. Please check and confirm.
Thanks for confirming, @Applelord! Do let us know if you need help with any more questions.
Two week ago the same issue happened to me. I have "reported a problem" in game but still has yet been resolved. @NianticVK May I ask for your assistance? Thank you.
Sorry to hear about the delay, @Cueless! Upon checking, I could see your ticket escalated to the dedicated team. You should get an update soon.
Thanks for your patience!
@NianticVK I have the same symptoms with my blue Key Locker serial C90A2CC8.
I have reported this problem in game many times but still has yet been resolved.
@NianticVK
私も同じ問題が青のキーロッカー（シリアル番号:C90A2CC8）に起きています。
私はゲーム中で何度もその問題を報告しましたが、まだ解決されていません。
Same issue: white key locker 130AC324 duplicated, with random keys duplicating or disappearing
Hey @espelandsvg! This should be resolved now. Please check.
Hey @Dingius! This should be resolved now. Please check.
Thanks for confirming! Do let us know if you need help with any more questions. Have a good one! :)
@NianticVK I to seem to have a duplicate locker B130E62F can someone take a look?
My green capsule is damaged. It shows 2 green capsules and the keys in the green capsules are not accessible (I see one, but it shows 60). DE144673
Same problem as well but with yellow key locker. The only way to empty the second one is to restart the app. Help?!
3ED26A42 yellow locker. They have keys in them and can be cleared. Hopefully see what the code big is with them. Many thanks for looking into the problem.!
@NianticVK I have the same problem with my blue Key Locker serial E8F7ECF1.
I have reported this problem in game with ticket#18181072 but still has not been resolve.
I already reinstall the app but still the same issue.
Thank you in advance.
Sorry for the delay, Agents! I've shared all of your Key Lockers ID's with the team. I'll get back soon with an update.
Also, I'll be closing this thread for future comments. Agent's who've given you ID's here, please wait. We'll get back soon. And others may start a new thread
Hey @BillW007! This should be resolved now. Please check.
Hey @MASTAPLANN! This should be resolved now. Please check.