Portals Discovered Count Still Wrong but no Response from Support After 10 Days

Tagging @NianticVK because they asked us to submit a support ticket in this thread: https://community.ingress.com/en/discussion/17135/portals-discovered-stat-is-not-updated#latest

I submitted a ticket in app as directed on March 22, but "Sofonisba" has not responded and I am stuck unable to submit any other support requests.

My portals discovered count is still off, I am missing one according to my VERY careful accounting and a thorough recheck of my email going back to 2018. I also keep all of the keys as I've been awarded them, so I'm certain about my record keeping.

I believe the culprit is the portal "Jesus Statue", which was submitted on February 25, 2018 and approved on November 2, 2021. (note the 3 year difference!). I was awarded the key on the date that the portal was approved and currently have it stored in capsule 4FECB0E0 in my inventory.

Perhaps this wayspot was manually approved by someone cleaning up the database during the Lightship transition, and thus did not count in my stats?

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  • Wow, only one off! Count yourself lucky, I would say :-/

    I have 703 accepted according to my in-game count, whereas in reality I have 717 "normal acceptances", of which 10 are in the "yet to go live" category, and thus won't be counted in-game yet; this leaves a difference of 4. (I also have 7 "acceptances" that did not go live due to proximity back in OPR days, when that counted as an acceptance, not a rejection; 26 duplicates; and 2 so-called "duplicates" that were actually accepted into the game, and thus are not actually duplicates.

    Two of the duplicates had no e-mail to go with them, as did 22 of the acceptances (these 22 were all ones that took somewhere between 880 and 1335 days to go live).

    The system has a LOT of bugs. E.g. I have about a dozen submissions that Wayfarer says were submitted on date X, but were actually submitted on some other date. The worst example is something submitted 2nd Feb 2020 that Wayfarer thinks was submitted 4 May 2020.

  • grsmhikergrsmhiker ✭✭✭
    edited April 2022

    It's been three weeks, my support ticket is still open (I can't use in app support with last response by "Sofonisba" that my request would be passed on, then nothing since) and there's been no acknowledgement, am I the only one with this issue?

    @NianticVK My stat is now short by three after a few changes in the last couple weeks:

    1) I got a key for the portal "Jesus Statue" on November 2021, but my Portals Discovered stat never ticked up. I never received an email for this one. Late March my stat was corrected, but was still short by 1.

    2) The portal "Little Gazebo at Anderson County Park" was approved March 26, 2022, I received a key soon after but my Portals Discovered stat did not change. It stayed at 698 but should have been 700.

    3) "Harvest Field Baptist Church" was approved 3/30/2022, once again I got an email and a key, but my stat did not change. It remained at 698 until today (4/7/2022).

    4) "Cold Springs Community Center" was approved today and I received the email this morning. Later this afternoon the key appeared in my inventory and my Portals Discovered went from 698 to 699, but should currently be 702.

  • grsmhikergrsmhiker ✭✭✭

    It has now been more than a month and my support ticket is still open, I'm guessing I'm not going to get a response on this?

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