Locked out of support feature because Louise at niantic hasn't responded to me.
Shottix
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in Report a Bug
Hi, I can't use the support feature to contact niantic because niantic haven't responded like they said they would. See the photo attatched.
Its been a week since her message.
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You didn't get any emails? That's usually where it turns up if the session times out.
I had various messages from her prior, then we spoke again when I answered if this answers my question and this is her final message to me. I have sent messages to her since without reply. I've had no update as she mentioned, so now if I load support I just see our conversation and cannot start a new one.
And no I've had no further emails.
Hey @Shottix One of our representatives should've shared an update related to your question and closed your ticket. You should be able to create new tickets now. Please let me know if you need more help. Cheers!
@NianticBlue your reply makes me wonder if you're aware that this happens all the time.
This screenshot is from days ago, if not a week or more, and is a frequent occurrence.
@arealwerewhale Our in-app team confirmed that they've escalated the issue you've experienced. We appreciate your understanding and patience while the concerned team looks into it. Thank you!