Old ticket still open in help desk - I can’t open new one
Marsukiainen
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in Report a Bug
Hi!
I don’t know if this a bug but… I contacted in game help desk in November and my question has remained open since. Now I have tried to report another problem but there I no answer, I guess because of the open report. Could you help me with this?
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@Marsukiainen Thank you for reporting. I've shared this with the concerned team and will get back to you once I have an update.
Hi @NianticBlue
Same problem for me.
I have a ticket still open until march 8th using microsoft edge web browser. Is there a problem with Ingress Support web site with this web browser?
Thanks in advance for your help.
Hey @Marsukiainen! This should be resolved now. Please check and let us know.
Same here, I've made some reports this week and none of them has had the bot response. I tried opening a new one but i can't since the last one isn't closed. Gonna have to use the incognito trick but still I wont have any answer.
Damn Niantic you seem to "fix" something but then the next thing gets screwed, why can't we have nice things working?
Thank you! Ticket closed and all problems resolved! 👍