Kinetic Capsule doesn't work
Frostris
✭✭
in Report a Bug
Since some days ago my kinetic capsule doesn't count distance, is on 0 km, I have reinstalled the game and same, I have verified that the trekker medal yes, i think that my capsule is stucked
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Having the same issue for the 5th day, stayed at 0km on my kinetic capsule. My steps counters still works on my iphone. Please help to reset, my kinetic capsule: AF0C375D
This is my Capsule id
Thanks for reaching out, @Frostris & @holywanabe! If you haven't already, please submit a ticket via in-app support. We'll take it from there.
When I log a case in-app, it will re-direct me here… so how do I log a case in app?
I have duplicate kinetic capsule ???? And i unable to claim item and another kinetic capsule unable to start.
Two kinetic capsule with same ID?!
@kkh218 Please submit a ticket via in-app support. We'll take it from there.