Since some days ago my kinetic capsule doesn't count distance, is on 0 km, I have reinstalled the game and same, I have verified that the trekker medal yes, i think that my capsule is stucked
Having the same issue for the 5th day, stayed at 0km on my kinetic capsule. My steps counters still works on my iphone. Please help to reset, my kinetic capsule: AF0C375D
This is my Capsule id
Thanks for reaching out, @Frostris & @holywanabe! If you haven't already, please submit a ticket via in-app support. We'll take it from there.
When I log a case in-app, it will re-direct me here… so how do I log a case in app?
I have duplicate kinetic capsule ???? And i unable to claim item and another kinetic capsule unable to start.
Two kinetic capsule with same ID?!
@kkh218 Please submit a ticket via in-app support. We'll take it from there.