I tried to change faction but it failed

Let me explain, I used to play with my account in resistance faction but I want to be an enlightened so I did all the process to change it and I received the email saying that I can change it, so I went to the app and surprise! It was already selected to the resistance again when I didn't choose the faction. I tried to contact niantic support but I didn't get any answer

And also, my name was reset (as I requested) but I couldn't choose my new codename. I REALLY NEED HELP! I don't want to make a new account because of this.



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