Niantic Does Not Care About What Minors Are Exposed To In Their Games?
@NianticThia @NianticBrian I just need to know whether Ingress Community Guidelines are still the same?
I escalated the following issue to Support and advised this is inappropriate content in the game since the following agent's codename means Veiny and Big-Headed in Spanish (Bnudo = Venudo and Kbezon = Cabezon). This is a direct reference to a male reproductive organ in Spanish.
According to support, this was escalated and the agent's codename is completely valid.
Do I have to understand that Niantic does not care whether minors are exposed to this? I understand the game is rated as Everyone in both Google Play and Apple Store?
Is Niantic's message an agent can use offensive names in clear violation of the following guidelines and nothing will come out of it?
#3 - Avoid inappropriate content
We may review the content you create within our products, particularly if another player has flagged it, and we may remove it if we believe it’s inappropriate.
Inappropriate content may include:
- sexual or pornographic content,
- obscenities or derogatory content,
- content that promotes illegal activity,
- hate speech or content that promotes hatred against members of a protected group,
- content posted with the intent to abuse or **** another player,
- or spam.
We have seen accounts with derogatory and obscene names and so far we have received the response from Support after several reports from different players that this is ok.
Even after we asked for support in Spanish, since it seems someone who has English as a primary or secondary language in your Support group does not understand what it means we are still receiving support from someone who does not seem to understand the situation.
What else can we do? Or should we just give up?
The players creating this account have also broken cellphones, insulted or threatened other players in the comm, spoofed and so far it seems as Support just doesn't care/doesn't have the tools to confirm this is happening.
We are just told to report to the police, and then what? Is Niantic not going to do anything about it?

Comments
ingress is allowed to kids now ?
you knew this was happening and yet you still let your child install ingress????
The last line is pretty clear.
Unfortunately, no children may play Ingress.
Also, if I Google “veiny big headed”, I just get this guy.
Also, trying to translate Google gets mixed up.
It doesn’t read as inappropriate to me, and I couldn’t find anything inappropriate searching the name of variations of, which is probably what the Support team did.
As noted, kids shouldn’t be playing Ingress, so shouldn’t see this, if it is offensive, anyways?
A few points:
I said very clearly, minors, and to have a google account you need to be 13 years old, you are still a minor for 5 more years.
I'm deeply concerned with what niantic considers acceptable, and if you google it from a Spanish speaking country this is what you get:
A Google notice advising results may be explicit:
And then links to pornographic content. So again, this thread only shows what I already knew, people who has English as their main language will not comprehend the nuances of Spanish.
Even though kids are not allowed, explicit content is not allowed either. And that name on the report clearly refers to explicit content which is literally "veiny c0ck" or whatever explicit word u want to use to refer to the p3nis. It refers to genitalia so it is explicit to me.
I'm a spanish native and anyone who is will understand what that name means, and almost everyone around that player is also spanish native cause they're from El Salvador.
Google searches are always based on your region which has made verifying Google searches hit or miss
I dare OP to present an offended kid by this nickname (that is just 2 inoffensive words put together and clearly need a dirty mind to see the inappropriate parts).
"Niantic Does Not Care About What Minors Are Exposed To In Their Games?"
No. Or yes? Let's give it some consideration.
'Bars and Pubs are ok'
Yesssss. Let's encourage our children to frequent bars and pubs! I'm sure only the finest most upstanding citizens are present and under the influence of solely alcohol, in moderation of course. Can't see anything going wrong here.
"Daddy, Daddy, Hermione is at the Beerhouse and there's a Pokémon raid at Sweaty Moose Ba!ls Brewery! Can I go? Please Please Please!"
Frankly I don't see with the criteria why str!p clubs are even declined. In this area they're equivalent to what you'd see at beach volleyball (accept) without the sand, alcohol (accept), and a really great music venue (accept). A gathering of talented individuals aspiring to practice and perform their finest Olympic sporting (accept) abilities. Performance art (accept) at its finest. Bars are ok, why not?
'Wayspots Don't Need To Be Accessible By Everyone' (particularly behind Private Property/No Trespassing Signs)
Because children ALWAYS 1. read, and 2. respect this type of boundary. There is no way an aspiring flower picker or trainer is going to be encouraged to refrain from abiding by the posted warnings.
'Decline Kids Fast Food Playgrounds'
Just... WT... Completely nonsensical. Would absolutely love one legitimate reason this is a thing, aside from maybe Niantic hoping to get sponsorships; but that applies to no other Wayspot type and really should not be involved in Wayspot consideration. Anyone with three active brain cells should be able to determine there is no difference between a playground in a park (yes), a commercial mall (yes), a commercial apartment complex (yes) or a straight up commercial playground (yes) like Disneyland or Lagoon to a commercial fast food playground (no!?).
Best of luck to you on your veiny head issue, but I think the answer to your initial question is evident.
OP has a valid complaint about an offensive user name. Even if we're not talking about children. Decent grown-up people are offended by usernames of that body part. Focusing on the definition of "minors" is missing the point.
The problem here is that it's a non-English colloquialism, and Niantic staff seem to all be English-only speakers in California.