Why is there an “Inbox” feature?
There is the inbox feature in this forum, but there are no options to use it by members.
Few questions:
1) Is it a one way communication feature? If so, then why? (purpose)
One way communication is never healthy in any circumstance.
2) Was it ever active for two way communication at any point?
1
Comments
About 1), yes, it's a one way communication feature for Niantic. They can send you a private message if they need to, and you can reply to it, but agents can't initiate a message themselves.
About 2), technically, yes. For the first few hours of the forums lifetime, everyone could send a message to anyone. This was turned off really quickly though.
I can see the reasoning behind turning off the feature between members - safer that way.
Good to know that you can reply when used by a Niantic staff.
It makes sense.