Since a few days, I’ve a double red keylocker. The ID of this locker is 9B1789D5.
Dumb question, but is it possible you accidentally bought another Key Locker? If I remember correctly, you can get multiples of the same color as long as you have less than six lockers.
No, I have 7 lockers now and the 2 red ones have the same ID.
Ah, well that squashes my theory then.
Seems to be a growing problem. I have the same issue with duplicate blue keylocker(previously reported). You can access either version of the locker from a fresh restart, giving you a larger key inventory.
@bierland74 Please see if the duplicate has been removed.
I see this marked as “resolved” — was it in fact resolved? I had the same problem and contacted Niantic support but have not had my issue resolved yet.
@Sisyrinchium what is your support ticket number so I can look into it for you?
The in-app chat with support didn’t give me a ticket number. Is that the problem perhaps, that a chat was supposed to generate a ticket and did not? The human interactions (following the initial bot conversation) are screenshotted below. The initial comments were last Thursday, and my request for an update from Tuesday hasn’t generated a response.
@NianticThia, do you think the reason I’m not getting anywhere is that no ticket was actually generated? I haven’t worked though support before so not sure what to expect. I’m happy to try to re-submit if that would be helpful?
Just following up, my duplicate locker appears to have been fixed. Thanks!
Since yesterday, I have a double green keylocker,too. The ID of this locker ist 4476FFOF
Pleased delet this on.
@Mampfymampfiny If you haven't already, please submit a request via in-app support.
Since a few days, I have a double green keylocker. The ID of this locker ist 4476FFOF
Pleased delet this in, thanks.
@Mampfymampfiny It's deleted, please check.