Pressing on a sent image in support makes the app crash
Test
✭✭
in Report a Bug
The app restarts itself if you click on an image you sent in the in-app support section
Expected Result:
Image opens (or, at least app does not crash)
Android 11. Xperia 5 III
5
Comments
Funny enough this is the helpdesk software that niantic use causing this bug as it happens on a lot of other games i use and developers i talk to using it that use the same helpdesk software.
i tend to write a message first & send it then follow it up as fast as possible by attaching images or viewing...i believe it's a Device memory leak on the helpdesk software that crashes the game engine to crash and on average you need 1gb-2gb free Ram Memory to avoid the crash but thats harder to do that just said.
Still a problem on 2.88.1. Tapping on a sent picture in the support chat instantly causes Ingress to restart/crash. Video attached above.
This is down to the helpdesk supplier & not down to ingress sadly...they are not very communicative with end users either.
I partly agree. Since niantic is probably a customer there, they should be able to claim the bug there and then integrate the fix from the supplier.
If that doesn't work, niantic should look for a different software for their ticket system. I mean it's pretty bull anyway, so wouldn't hurt to get a prober FAQ/Ticket system integrated.
Reproduction steps
Video:
Sometimes instead of restarting, it crashes completely with system popup showing up:
Ingress 2.90.1-8c23d442
Samsung S10e
Android 12
Duplicate of:
True, can be merged into one then