Option to change faction didn't work

in Report a Bug
Hi there!
So I recently started playing and chose initially to play on the blue team. I did t know any other players so I felt like the choice wasn't too important, I just picked a colour i liked the most.
However, following a little more play time I have found there is little to no blue community near me, and found that green is more active in my local area.
Happy chance then when i came towards the end of level 3 I got to choose faction again. However, when I 100% certainly chose green (over a week ago) nothing updated and I still remain on the blue side.
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Bump? Not sure if there is no answer to how to solve this 😕
hello @NianticVK can u have a look at this? thnx
No, it's an individual case, that's what the in app support is for....
Aaaah ok , my bad
Sorry about the delay, @CaptainRinny! If you haven't submitted a ticket via in-app yet, please do so. One of our agents will take a closer look.