You value my feedback... unless I'm too old?

2

Comments

  • SSSputnikSSSputnik ✭✭✭✭✭

    This one is different and Thia has already indicated the age cuts an error.

  • MoogModularMoogModular ✭✭✭✭✭

    Every monthly survey has been different though.


  • SSSputnikSSSputnik ✭✭✭✭✭

    Same questions tho usually?

  • MoogModularMoogModular ✭✭✭✭✭

    Not really. The email is the same format but community surveys have ranged from general questions to shaping up CORE to the one we're discussing in this topic.

  • portalystportalyst ✭✭
    edited December 2021

    @MoogModular I am a CORE Subscriber, and played since beta. I just checked my email, all inboxes. I don't have ANY surveys from Niantic! When i saw your screenshot I thought, "Wow! How did I miss surveys? " I did the identical search in my email and there is nothing. I even checked my spam box, there was nothing. I am 59 and don't even get a survey, ever, at all. Very interesting!

    Although, after looking through my settings, it could be a checkbox I'm missing, will try checking them and see if that makes a difference.

    Post edited by portalyst on
  • HosetteHosette ✭✭✭✭✭

    I don't think that outsourcing any blame to "the survey company" is a reasonable. Niantic controls their choice of survey company as well as their contract with the survey company, and presumably they reviewed and signed off on the survey before they sent it out. I've worked with a couple of survey systems and you could always customize the text that was displayed to users for various things. This means that Niantic either didn't take these factors (age, friendly rejections) into account, they specified the survey poorly, or they didn't do an adequate job of reviewing/testing before they sent the survey out. That last item is unquestionably true-- they should have caught this in testing. The first or second things may also be true.

    Also, I note this wording from Thia:

    from what I'm told, the age should be set that it doesn't block anyone from taking it

    This leads me to believe that Niantic made some deliberate decisions about age beyond just creating groupings, and the wording makes me wonder what consideration will be given to responses from people 55+.

  • ArtilectZedArtilectZed ✭✭✭✭✭

    Don't feel bad. Those emails, AFAIK, don't usually go to everyone. I haven't received on in ages, 11/20/2019 was the last one I saw, according to my email.

  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭
    edited December 2021

    Just checked mine and it still hasn't been updated.

    If anyone wants to take the survey, here ya go. Looks like everyone got the same link. I would suggest picking an age between 18-55 if you actually want to complete the survey

    https://survey.alchemer.eu/s3/90403721/7a847dc66da5

  • Survey still requires younger than 55.

    I get Ingress surveys fairly often, but my spouse doesn't ever get any - even tho our settings are the same and we play about the same amount.

    The most hardcore agents I've observed are retired, and can spend all day every day on Ingress. They probably spend more on gas and gear than on housing, lol.

    Niantic already knows how often we play. If they wanted, they could send different surveys (etc) to people who:

    • play every day,
    • play several times a month,
    • play several times a year (on vacation),
    • former actives who stopped when Prime came out,
    • CORE subscribers, vs non-CORE subscribers,
    • destroy more than build, vs build more than destroy,
    • and so on.


  • Hi!

    I'm told that the survey should be working and that the age gate was removed. I recommend clearing cache/cookies just in case? But can someone besides me take a gander and let me know?

  • XQlusioNXQlusioN ✭✭✭✭✭
    edited December 2021

    Tried it with the link posted above and could input 60 and continue, so the restrictions seem to be lifted


    Edit: seems it was a fluke? Doesn't work anymore

    Post edited by XQlusioN on
  • MorganzaMorganza ✭✭✭✭✭
    edited December 2021

    I'm still blocked, even in incognito mode.

  • edited December 2021

    I tried on my desktop (previously answered and completed on phone) with "female, 70, yes" and it wouldn't let me take the survey.

    Tried different browser, different IP (through VPN), same response, still blocked.

  • MorganzaMorganza ✭✭✭✭✭

    I lied about my age and took the survey.

    Would have been nice to have had the opportunity to get a copy of my answers.

  • HosetteHosette ✭✭✭✭✭

    @NianticThia Clicking the link that was sent to me in email and entering my real age gets me a rejection. Hitting the back button and changing my age to 54 lets me proceed.

  • 1valdis1valdis ✭✭✭✭✭

    Ha, even after "fixing" it doesn't work... That is sooooo Niantic

  • Boo, OK let me take it back to the folks - thank you for letting me know!

  • @Hosette I'm going to send you a DM; please look for it :) <3

  • Yes, but you can often still collect the data on those people outside your target range and view the results from many different angles, even if you exclude the group you don't care about when you export the results.

  • HosetteHosette ✭✭✭✭✭

    I'm going to point out that it's been six days since I posted this, including four full business days at Niantic's headquarters. Making a mistake is one thing but not fixing it promptly when it's brought to your attention sends an entirely different message to your customers... or at least to the old fogeys who are impacted.

  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭

    I checked after @Weveran bumped the thread and noticed it hadn't been addressed. My assumption is that it was moved on the priority list right under the latency issue that's being investigated....

  • HosetteHosette ✭✭✭✭✭

    @ZeroHecksGiven I feel like the lag has been better recently... it's not completely better but it's definitely been improved for me.

  • SSSputnikSSSputnik ✭✭✭✭✭

    That's pretty poor. And priority change excuse? Take 5 min to send an email to survey company asking them to correct it...

  • Otrera35Otrera35 ✭✭✭✭

    Which demographic group do you think has the majority of the purchasing power especially when it comes to video games? That's what the video games companies are zeroing in, which is why they are mostly the target of surveys.

  • Otrera35Otrera35 ✭✭✭✭

    I do hope Niantic understands where you are coming from. I wish you the best when it comes to that endeavor.

  • MorganzaMorganza ✭✭✭✭✭
    edited December 2021

    The next survey has only 2 questions and doesn't ask age.

  • SSSputnikSSSputnik ✭✭✭✭✭

    That's the usual survey that comes out every cpl of months or so.

  • HosetteHosette ✭✭✭✭✭

    You know, I can understand how a mistake like this could have been made. I can almost but not quite understand how it could have been overlooked before it was launched... in theory people test things like this but in practice they don't always, or sometimes they do and they aren't very good at testing.

    What I well and truly can't understand is how it could remain broken for two weeks. TWO WEEKS, with multiple people being aware of it. At one point it looks like they thought they fixed it but apparently they didn't test that before deciding it was fixed. The possible conclusions I can draw are that they don't care, they're not competent to fix it, or it was a deliberate choice. None of those options is a good look or a good customer experience.

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