No access to settings and the store
P4rzivall
✭✭✭
in Report a Bug
No access to settings and the store , the triangle keeps turning , it was tested on other cell phones maintaining the problem
Agent: Burn47
Device Model : Xiaomi mi 9t pro
SO: Miui global 12.0.5 estable 12.0.5(qfkeuxm) ,Android 10 Qkq1.190825.002
Ingress version : version 2.85.1
Connection : 4G /4.5G/wii-fi
2
Comments
@InvestigateXM @NianticThia
Another "I'm not Niantic" tally :D I'm not a Niantic employee or developer, I'm just a normal agent. I have no idea what your problem is and how it can be solved, either.
Many agents have this problem - https://community.ingress.com/en/discussion/comment/157504 The support never solved the problem. Agents cannot buy the 2020 NL medal in the store. 2 days left of the event. Support responds - "Hello again, Thanks for writing to us. We’ve escalated your request to our team for further investigation, and will send you an update shortly. We thank you for your patience in advance and regret any inconvenience caused. Best,
A week has passed, how soon will you solve the problem?
@NianticThia @NianticBrian @NianticVK
Try this :
Does Not work for my friend , may be for you works
Continúa en mi cuenta este problema no puedo accesar a la configuración y la tienda no dan solución por favor atiendan está situación
When its on that screen above do the 4 finger log trick (1 finger at a time) then let go. (No message will be shown that anything has happened)
Have a "leave a comment" box open Such as on this thread or a third party notepad application to switch to and then hold your single finger in a blank new document then a popup should say "paste" and a load of gibberish will appear on your screen which to the likes of me and you we wont actually understand but to a trained eye it will make sense.
Dont let anything get cut off from the log when you post it but it should help the devs possibly decipher whats going on when they read your thread.
It looks like a timeout issue to me where your scanner is not talking to the ingress servers but i might be wrong also im a forcefully retired agent of 2 years since i lost my scanner access but i try to help where i can.
An update - we've been resolving some of these issues.
@Jorgemar712 - please submit a support ticket so we can work through the specifics of your account with you privately.
@P4rzivall - I'm not sure the status of Burn47's account but I know it was being looked at. Please have them watch for communications from support.
Same problem for me, 2 support tickets got closed already, one without any answer whatsoever.
Pixel3
Android 12
Ingress Version 2.85.2
@Vainar - I'll send you a DM for information.
Thank you for the prompt response @@NianticThia
I have the same problem.
@P4rzivall If possible, please have your Agent colleague look for emails from Support related to this issue.
No me carga la tienda del juego y no puedo realizar compras,ni tampoco puedo ingresar a los ajustes del juego,su pronta ayuda,gracias
Agente: TheKingOfSpadas
Modelo de dispositivo:POCO X3 pro
Versión de MIUI: MIUI Global 12.5.4Estable
Android: 11 RKQ1.200826.002
Versión de ingress: 2.84.1
Conexion: 4G/4.5G/wi-Fi
@QLind please submit a ticket so that Support can help you resolve.
@TheKingOfSpadas you should have an email from Support asking you for additional information; can you please search and reply? I will ask the team to re-send.
Done 👍
@QLind - I'm racing Support in getting back to you ;) Can you see if it works now? (May need to restart Scanner if you are already in it right now.)
Yes! Thanks!