Scanner freezes when trying to open setting [from Japanese community]

Rendzvous

https://community.ingress.com/jp/discussion/17272/%E3%82%B9%E3%83%88%E3%82%A2%E3%81%AB%E3%82%A8%E3%83%B3%E3%83%88%E3%83%AA%E3%83%BC%E3%81%A7%E3%81%8D%E3%81%AA%E3%81%84-%E8%A8%AD%E5%AE%9A%E3%82%92%E9%96%8B%E3%81%93%E3%81%86%E3%81%A8%E3%81%99%E3%82%8B%E3%81%A8%E3%83%95%E3%83%AA%E3%83%BC%E3%82%BA%E3%81%99%E3%82%8B

@Starbird074 claims that he hasn't been able to enter the store since Nov. 16.

He also complains that the scanner freezes when he presses the "Settings" button.

Since he can't enter "Settings", he can't contact support team from scanner, so he is asking for help from the Japanese community.

Can you help him?

If you can help, please respond to his thread in the Japanese community.