I can’t change codename

koujiiwasazae33

I sent request to change codename yesterday and I received completion mail. But I can’t change codename

NianticVK

Thanks for reaching out, @koujiiwasazae33! Please submit a request via in-app support. We'll take a closer look into this.

CaptAwesumSauce

I also have this issue but in-app does not have a category for the issue

Perringaiden

According to the Support article:

https://niantic.helpshift.com/hc/en/3-ingress/faq/523-how-do-i-change-my-faction-or-my-codename/?han=1

You should use the Contact Form instead of the bot:

https://niantic.helpshift.com/a/ingress/?p=web&contact=1