login error

in Report a Bug
My wife followed the advice (https://community.ingress.com/en/discussion/17037/facebook-login-issue-in-ingress-prime/) and linked her facebook profile to her google account. Ever since she are trying to log in, she will got the message that she do not have a profile, create one. She has a resonator on the portal, we checked it out there, he still has his old profile, but he can't log in to it in any way.
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The Facebook login error has been fixed in principle, but she still can't log in with it. What is the reason for this?
Sorry to hear about that, @lujo80! To investigate and help you better, please share the account and device information. I'll share it with the team to take a closer look.