Xiaomi Game Booster Problem

EyoooBrooEyoooBroo ✭✭
edited October 2021 in General

Hello to everyone. Last week, while I was playing normally and the game was open on the phone, my account was suddenly banned. I just bought the phone, no illegal apps, no root, no flying program. I opened the account I was playing with three years ago and this year I went back to the game and continued playing. I have made many purchases, all of them have invoices. Before the ban event happened, I got scout points from two portals, all of them can be accessed from the in-game location information.

I talked to many vanguard players, I sent tickets from the support department many times, but there was no response. my account never came to the first or second warning screen. No warning mail ever came. I have been researching on the internet for a week without interruption and the only answer I can find is the game booster feature installed as standard on my phone.

All kinds of reviews can be done on my account in the game. All badges opened and received, different portals visited, all played regions are in accordance with the rules. It's ridiculous that my account was banned because of this standard feature on xiaomi brand phones.

Please help me and listen to my voice. Many players have complained about this feature before. if there is something really against the rules on my account, have it reported to me and correct it. because I opened a new account yesterday and after level 3 it was also banned.

I am sharing screenshots related to my account and the feature I mentioned. Please correct this unfair

note: I had to create a different account to open this issue. If someone authorized contacts me, I can give him the details of my original account. My banned account name is "JoutarouKuujou"


@NianticAndrew @NianticBrian @NianticAndres @NianticThia @NianticPooja @ofer2

Comments

  • mortuusmortuus ✭✭✭✭✭

    u need create support ticket. only way.. always disable this kind of boosters.. not sure what they trigger ban really.

  • It's not a question of bans or tickets. this is clearly an issue that ingress prime needs to fix. Because of this vulnerability, I was banned for no reason.

  • I've used many Xiaomi devices while playing Ingress and Pokemon Go.

    I never got caught up in a ban.

    I do remember a few years ago that Xiaomi game booster was apparently responsible for false-positive bans for Pokemon Go players, but apparently it was only on certain devices/global ROM versions.

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