Portal request marked as duplicate when is not it

Hi, few day ago i made a request that ended marked as duplicate and the photo that i attached you incorporated to another portal that already exist. This is totally wrong, because are two diferent zones. The first zone are two game castles y the other a swing, a few slide and some more kids games. This is the portal data:

  • Category: Portal Photo
  • Title of the Portal: Zona de Juegos Azuara
  • Location: http s://intel.ingress.com/intel?ll=41.255405,-0.87134&z=17&pll=41.255405,-0.87134
  • City: Azuara
  • Country: Spain
  • Screenshot of the Rejection Email: http s://i.imgur.com/OrAHk2l.jpg
  • Photos to support your claim:

Side photo of the current portal where you add the photo: http s://i.imgur.com/zJ52AC6.jpg

Side photo of the portal that i requested: http s://i.imgur.com/1wWLQJz.jpg

Regards, Thank you and sorry, i can't post links so i added some blank spaces to let me post it.


  • Jac1891Jac1891 ✭✭✭

    Hi @Mrdeivid91 !!

    I think you are right but I suggest to add the links about positions of google map to highlight the thing, possibly with the photosphere.

    Good luck! ;)

  • Hi, @Jac1891 Thanks for the fast reply, what links you need? And i added a photosphere long ago when i request the first portal, so i need to make another new? I know the place is covered for big trees so from the google maps point you cant see nothing, this was the reason i added the photosphere of the park. Anyway, this are the coordinates where are the portals, more or less:

    The actual one: 41.255405,-0.87134

    The one i requested: 41.255216, -0.871879

    And sorry if something i don't understand or make grammar mistakes, english isn't my mother language


  • Invalid Appeal - It looks like we haven’t gotten to this request yet or it hasn’t been submitted via the Scanner; at this time, we only take appeals to overturn decisions we’ve already made.

  • Hi, i submitted both petitions via Ingress Prime with the option "Nominations". The portal that actually exists and have the wrong photo was approved in 28/05/2019. The new zone that i requested were in 31/05/2019 and you made the decision in 05/06/2019, adding the photo to the existing portal that i told you, so tell what more info you need and i will provide it. Thanks

    PS: As i said, english is't my mother language, is spanish, but i try my best to give you the info you requested me.

  • LemoMcLemonFaceLemoMcLemonFace ✭✭✭✭

    Erm, it's a photo removal request.

    There has never been a way to request this in game?

    How can you use that as a reason to reject a photo removal request....

  • NelkonNelkon ✭✭✭

    I think that you are right, @LemoMcLemonFace . I think that Niantic had just made the decision that they won't handle appeals of photo removals. So we first have to appeal to overturn this general decision. But since appeals have to refer to requests that were postes in-game, we can't submit this appeal. It's a very cleverly made logical gridlock.

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