Ingress crashes on photo submission in the app.

wheels00000

Android 12 build SPB5.210812.002

If you try to submit a portal or add a picture t a portal ingress crashes if you take the picture inside ingress.

NianticVK

Thanks for reaching out, @wheels00000! Please reinstall the app, make sure you are connected to a stable network connection, and check if that helps. If this continues, access the app on a different device and try submitting again. Do let us know how it goes.

theimmc

Also worth noting is what kind of phone you have. I've encountered this in the past with phones with only 4GB RAM. Loading the camera would sometimes unload Ingress from RAM. It sometimes works for a while if I reboot the phone.

You can also check through your settings to see if there's some battery optimization feature, and if there's one, to disable it for Ingress.

michixlol

I had this problem with my Xiaomi. I found the solution here:

I had to do it with the security app. the app is named in the language of the phone, in my case "sicherheit" in german. it worked and i'm happy to be able to submit photos again :)

i can't post links sadly, but i copy what i found:

we will have to enter the native Security application, which is pre-installed in all Xiaomi terminals.

Once we are inside, we will have to follow a series of steps:

• When we are there, we will have to click on the option called Speed increase .
• Then, click on the gear-shaped icon that will appear at the top right of your mobile phone screen.
• Find the option Block applications and enter it .

When we have completed these small steps, we will find all the apps that we have installed at this moment in our terminal of the Chinese firm. Therefore, from here we will have to press the switch of all that software on the phone that we never want to close, not even when we enable the energy-saving mode.

Finally, you will have to check from the multitasking of your smartphone if a closed padlock has appeared in those apps. If so, it means that you have managed to ensure that they will never close on their own when they are in the background . In case the lock in question does not appear, we recommend not enabling the energy saving mode on your Xiaomi every time you want to keep an application open at all times when it is in the background or activate the Unrestricted option.

Lavasurfer

This is most definitely an issue. It's been an issue since prime began. It happens with Ingress prime on Android phones. Over 50% of the time if I take a picture within Ingress or have Ingress open and take picture of something I want to take a picture of, Ingress will crash and need to be rebooted. It's really annoying when I'm traveling and want to play Ingress and also take pictures of things around the town.