I just recursed and I'm not getting my gear when I level up.
I really needed those level 4 bursters! Gonna be a slow road levelling up without my gear drops.
I didn't bother opening a ticket because I'll be level 7 or 8 before support sees it.
(I did get my level 5,6,7 gear, maybe because I wasn't over cap.)
For what it's worth, I was over cap when I hit level 16 the day before you filed this bug report, but successfully obtained the gear for that anyway.
Thanks for reaching out, @Morganza! Upon reaching a new level you should get the level up bonus. It could be possible that you might've missed out on the level-up prompt. However, the bonus will be added in the background.
I wasn't noticing the lack of the display screen, I noticed the lack of Level 4 bursters to take down a field.