Moving Keys into Capsules

Trying to moves keys into capsules. I have a large number of keys can be over 1200 or more. Often when I have multiple keys it only allows me to select a count of 1 when I want a higher count. Happens usually after I have started to move several other keys into the capsule.

3
3 votes

New Report · Last Updated

Comments

  • Thanks for reaching out, @AgentOberle! Please refresh the game data or reinstall the app and check if that helps. Do let us know how it goes.

  • LoL... sounds like the Windows approach to fixing problems... Just reinstall... but I will give it a try...

  • Well @NianticVK I got around to doing your suggestion same result. I loaded 2 of 3 keys from two different portals into a capsule fine... then went to load keys from a portal with 10 keys and it will only allow me to do 1, pressing the + does nothing... it is a bug for sure... I am very surprised no one else reported it...

  • Sorry to hear about that, @AgentOberle! To investigate and help you better, please submit a request via in-app support along with a short video of the error. We'll take a closer look into this. Thanks!

  • @NianticVK can you be more specific or point me to directions for the in-app support that should be used?

    I want to clearly be following your recommendation.

    I would be happy to create a video of the issue. Thanks.

  • Are you referencing Settings -> Help Center -> Report a Problem?

  • Yes, you may either use the Help Center option from the settings or this webform from the Ingress website to reach out to our support team.

Sign In or Register to comment.