Moving Keys into Capsules

Trying to moves keys into capsules. I have a large number of keys can be over 1200 or more. Often when I have multiple keys it only allows me to select a count of 1 when I want a higher count. Happens usually after I have started to move several other keys into the capsule.

3 votes

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  • Thanks for reaching out, @AgentOberle! Please refresh the game data or reinstall the app and check if that helps. Do let us know how it goes.

  • LoL... sounds like the Windows approach to fixing problems... Just reinstall... but I will give it a try...

  • Well @NianticVK I got around to doing your suggestion same result. I loaded 2 of 3 keys from two different portals into a capsule fine... then went to load keys from a portal with 10 keys and it will only allow me to do 1, pressing the + does nothing... it is a bug for sure... I am very surprised no one else reported it...

  • Sorry to hear about that, @AgentOberle! To investigate and help you better, please submit a request via in-app support along with a short video of the error. We'll take a closer look into this. Thanks!

  • @NianticVK can you be more specific or point me to directions for the in-app support that should be used?

    I want to clearly be following your recommendation.

    I would be happy to create a video of the issue. Thanks.

  • Are you referencing Settings -> Help Center -> Report a Problem?

  • Yes, you may either use the Help Center option from the settings or this webform from the Ingress website to reach out to our support team.

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