Is my mission impossible to review?
Cbat
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Reporting a bug, I believe my Ingress mission is impossible to review.
My mission was originally published in 2016. After I accidentally unpublished it, re-submitted it without any changes in August 2020. You can view the mission through Ingress Intel here (although it's currently unpublished).
After over 8 months without a response, I tried resubmitting it in April 2021:
After another 2 months of silence, I filed a support ticket:
After about 2 weeks, support wrongly told me that my mission was reviewed:
I was then told to resubmit the mission, so I did:
In the screenshot above, you can also see my ticket was closed, so I can't reply to them anymore. I don't know if it was closed due to inactivity, or by a support agent. I did not close it myself.
This mission has not been reviewed by the NIA OPS team since August 2020. In a 2 week span, Support gave me false info and ultimately didn't resolve anything.
Ideally this mission should get approved automatically because I didn't change the mission since the last time it was published. Instead, NIA OPS haven't reviewed this mission in almost 1 year.
The only way I've gotten Ingress issues resolved in the past is posting and tagging @niantic accounts, so I'm doing that again here. The official support process didn't resolve this issue.
Comments
I had this issue in 2019. I had to delete the mission and create a brand new (but identical) one.
This should be listed as an "official fix" if it really is the only solution. Otherwise, I want to preserve this exact mission for the nearly 50 players who completed it. Common courtesy to allow players to fix and/or redo rows of missions for whatever reason.
@Cbat Upon reviewing your account, I was unable to find any recent tickets submitted for this. To take a closer look into this would you mind sharing the ticket number or submitting a new request?
@NianticVK this is ticket #13743914
Any word on this @NianticVK ?
any word on this @NianticVK ?
Sorry about the delay, @Cbat! I could see that your mission is approved and the decision email has been sent to your email address. Please check.
@nianticVK this is not true. My mission is still in review. I edited it and submitted it on August 12.
Hi @Cbat - is this the one that you and I discussed/worked on? I thought we got this one resolved because you and I did this while I was in Boise! 🤣 Is there a different mission stuck? LMK!