Kinetic Capsule not working after Faction Change

Since my faction change I can’t use my kinetic capsule anymore. It stays at 0km despite the fact that I have reached level 11 again after the change. On the screenshot you can see how the capsule looks like since my change. I have reported the issue many times via the in-game support but unfortunately the issue has not been resolved so far. I really would like to use the capsule again. Therefore I would like to ask@NianticThia to fix this like you did before for other agents with the same issue. Thank you.

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