Mission with Password unable to Type no Keyboard

Recently I wanted to complete Quest for the Holy Grail, Lake George and Ballston Spa, both missions are similar. I needed to hack the first portal; however a password is needed, so I can continue to the next portal. I was tapping the box and also the arrow down symbol (the question box was making clicking sounds, but nothing was happening), I reached out to another agent, and he said “there should be a keyboard to enter the information”, and as you can see, no way to do so. My agent name is Scallyj, I have an IOS 12, and Ingress version 2.74.1-000a2e9b

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