Community manager! Where are you? We are waiting!

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Comments

  • MuzzgoodMuzzgood ✭✭✭

    Dark mode is great!

    But also the quotes needs to be dark!

    Thx!

  • I wasn’t asking for day/night mode in the forum, I wanted a day mode for the scanner.

  • GreenVamGreenVam ✭✭✭✭✭

    Community manager! Where are you? We are waiting!


  • GoblinGranateGoblinGranate ✭✭✭✭✭

    Community Messiah.

    Community Missing.

    Comment Manager.

  • may be semantics, but she is a Community Specialist, not a manager. She is active on the forum everyday and has been handling a lot of issues like MD badge ticks, rollbacks on NL1331 ticks, and many other support related issues. what exactly are you missing or waiting for?

  • in my opinion, there has already been markedly improved communication from Niantic since she has stepped into her role.

  • kiloecholimakiloecholima ✭✭✭✭✭
    edited July 2021

    IMO Thia has been awesome and seems busy fixing a lot of issues agents are having thanks to bugs and inadequate support. I hope that Niantic will fix some of their issues so she doesn't have to spend as much time putting out fires.

    Post edited by kiloecholima on
  • GoblinGranateGoblinGranate ✭✭✭✭✭

    Excuse me, sir, it wasn't me who named her as "Community Manager".

    And excuse me again, but you are looking at the wrong Goblin.

    😘

  • GreenVamGreenVam ✭✭✭✭✭

    Yes, yes, and in this thread of the forum she "regularly reads our discussions and communicates with us." How much did they write to her here? A bunch of times, how many open letters to NIA were there? Did she answer at least one? I don’t remember that. And questions like the one I asked in the first message? They are never answered by company representatives. In the course of such a community, the manager is absolutely useless if he only writes on topics strictly defined by Brian. Where is the dialogue between us and a company representative? There is no this, stop dreaming. A company that spits openly on the requests of its clients will not hire a community manager for such purposes.

  • GreenVamGreenVam ✭✭✭✭✭

    Not many topics appear on the forum per day, at least 2 or 3 of them could be answered by allocating half an hour for this. But this is not the case.

  • GreenVamGreenVam ✭✭✭✭✭

    The moderator who reads this message, invite the community manager to this topic, let her talk to us. Answer if you read this message. 

  • GreenVamGreenVam ✭✭✭✭✭
    edited July 2021

    These are not her duties. The fact that a specialist is not doing his own thing does not do her credit. It just shows once again that there is a mess inside the company. Do you understand? The main task that is entrusted to it is not fulfilled, but it solves problems with medals, glitches in the counting, and so on. Imagine that you need urgent heart surgery, you are sent to a cardiac surgeon, and he left to fix computers at a security post, then he ran to help installers install windows in cardiology wards, and he does not want to hear about an operation on YOUR heart. Then he still has to run to fix the kettle in the hospital kitchen. Is the analogy clear to you?

    Post edited by GreenVam on
  • InvestigateXMInvestigateXM ✭✭✭✭✭

    >These are not her duties. The fact that a specialist is not doing his own thing does not do her credit.

    Have you seen her contract? Have you listened to talks between her and Niantic? You can't claim that those are not her duties if you're not privy to her internal communication with Niantic. Maybe those are her duties and you just have a warped perception of what she is supposed to do?

  • GreenVamGreenVam ✭✭✭✭✭

    Have you seen her contract?

    -No, I haven't, and you yourself know that very well.

    Have you listened to talks between her and Niantic?

    No, but I see the result, or rather the lack of it. Many of us who have turned to the developer remind me of believers in the temple talking to God. And it is not clear whether God answers them or not to their requests.

     You can't claim that those are not her duties if you're not privy to her internal communication with Niantic.

    Quite right, but knowing what a mess reigns inside the game, when the old echoes of the plot have not yet been removed, many good beginnings have not been completed and some game moments have not even been repaired. Although I do not want to offend anyone, I can assume (based on the aforementioned mess) that anything could be spelled out in her employment contract, from proofreading the program code to cleaning the server room.

    Maybe those are her duties and you just have a warped perception of what she is supposed to do?

    I have something to compare with, I remember Andrew, who communicated with users and answered their questions, regardless of whether they were convenient for the company or not. There is no communication with ordinary users at all. And in general, I doubt that anyone intends to conduct any kind of dialogue with us at all. Example - how long do agents ask to make a medialoker ??? I'm asking you???? What is the result of all this ???

  • MoogModularMoogModular ✭✭✭✭✭

    Your topic has no more importance than any other topic on here.

  • SSSputnikSSSputnik ✭✭✭✭✭

    We ALREADY HAD mechanisms to do all of those things.

  • kiloecholimakiloecholima ✭✭✭✭✭

    If you read anything, you'd see I compared Niantic to a skyscraper engulfed in flames so no need to ask if I understand. So, your solution is to leave all the issues I mentioned neglected. Nice.

  • kiloecholimakiloecholima ✭✭✭✭✭

    Go search @NianticThia 's posts to see how many manual fixes she's done for agents because those mechanisms failed.

  • 1valdis1valdis ✭✭✭✭✭
    edited July 2021

    The position description on Niantic site stated the following responsibilities:

    building communities, engaging with other players, taking the Ingress community to the next level

    While currently I see another support worker who removes and adds badges, resets kinetic capsules and deals with the consequences of bugs, and doesn't "engage with other players" anywhere but in Report a Bug section. You OWN open letter was completely ignored, yet you still defend them.

  • MuzzgoodMuzzgood ✭✭✭

    Agree.

    Impressive! engagement by NianticThia to solve things the team and support already should be on top of? Thx!

    I hope You soon can delegate such tasks to get time for broader community issues @NianticThia for example:

    collect the figures of number of registered/active/paying Ingress players each month (or quarter) from Beta to date

    and make The Chart -if The Chart doesnt already exist.

    Then find out from this data what makes people 1) start playing 2) stop playing, 3) play more/less and 4) pay -by marking the dates of events/changes in Ingress history like anomalies, 1331 tours, global events, 09/30/19, covid and perhaps nerfs like MUFG, axa, Guardian, Recruiter, fracker, apex, -and compare this to community experience and todays situation.

    Just airing this idea in case The Chart isnt there already -but of course it must be on Niantic -to systematically follow up on nerf effects, player engagement, revenue and gaming intensity such as server load.

  • @kiloecholima Indeed. And it's a little disturbing (I won't say surprising) that Niantic seems not to have allocated the team the resources needed to deal with the C.O.R.E. problems, because - assuming that the problems are still live and ongoing - this is indeed a genuine liability. I have only observed this company from the outside, and have no inside information. But many things about the way the company has handled its entire suite of products over the years (not just Ingress) strongly suggest that their real problem lies with the executive team; one suspects that the Pokemon IP is covering for a lot of non-optimal decision making. If so, that is a tough problem to fix.

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