Black screen during loading

in Report a Bug
In trying to start ingress prime, the phone stops loading after the title sequence leaving a blank screen when I should get a spinning world. I have tried clearing the cache, uninstall restart and reinstall but no luck.
Phone: Moto G7PLAY OS Android
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Comments
Try accessing intel https://intel.ingress.com
if that didnt fix it, try redeeming a passcode at that intel website.
Ask other known agents for a passcode or contact me on telegram with the same alias.