In app support does not notify when there is new activity
Over the past 6 days, I have been trying to interact with Support over my iOS subscription issues. I know Niantic prefers we attempt to go through in-app support first. I attempted it a few times, but some things that kept frustrating me was that 1) they didn’t respond right away, sometimes for hours, and 2) there was no notification when they did respond.
I can accept that there may be a delay in responding, but if I am not going to get immediate feedback, I need some way to know how and when to respond or expect a response.
My issue has now been resolved, thanks to direct intervention from Pooja, but I wanted to raise some of the problems I encountered during my ordeal.