Charging money for something you know doesn't work is fraud.

2»

Comments

  • GoblinGranateGoblinGranate ✭✭✭✭✭

    I hope that doesn't mean what I think it means... automatic flagging response?

  • RostwoldRostwold ✭✭✭✭✭
    edited June 2021

    @NianticPooja my ticket ID is #13630912

    EDIT: Thank you for restoring the purchase.

    Post edited by Rostwold on
  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭

    What is seems like…. I’d say, just because I disagree with something doesn’t mean it shouldn’t be a part of the conversation. Hopefully that isn’t something that’s implemented. The comment I had deleted in another thread was likely auto-flagged as I know it had a few disagrees on it. But it was jonteluba person and I don’t think anyone has patience for them, lol.

  • @NianticPooja # 13606831

  • Redfox1701Redfox1701 ✭✭✭

    The people I knew had issues, their issues have been resolved. Hopefully everything works good next month when it cycles again. I've resubbed to make good on my promise.


  • vidiconvidicon ✭✭✭✭✭

    Like @Redfox1701 I have also resubscribed now that my friends' issues have been resolved. I am hopeful that next month will have fewer (or no) problems of this sort.

  • KonnTowerKonnTower ✭✭✭✭✭

    I now have another iOS-using teammate who has lost their benefits. THEY ALREADY HAD THIS "FIXED" ONCE, clearly Niantic doesn't give two effs. Same thing, support doesn't respond to their requests in a timely manner.


    Amazing. Mind blowing...


    Fire India. Move support stateside for stateside customers.

  • Fly1ngH1ghFly1ngH1gh ✭✭
    edited June 2021

    I had my subscription “pending” in the iTunes Store. Niantic support forced me to give them transaction ID, but it was just nowhere, I guess because of this pending status. They didn’t want to do anything without it.

    I called my local Apple support and they gave me tons of **** advices like “restart your phone”. After explaining from my side that this is not a correct advices they just said that they have only information that this transaction was correct. And I need to wait 24 hours.

    After thinking and diving in Apple subscription options I realised that there is a “cancel subscription” button:

    Settings->Your name at the top->Subscriptions->Ingress Prime->Cancel subscription

    With no hope I tap the button and boom, my subscription immediately appears in Ingress. It is not cancelled till the end of the month which I paid so I just wasted 2 days with no core.

    Maybe this will help someone

    P.S. C.o.r.e. on iPhone is a peace of a bug. That’s completely improperly to make paid things with such low quality.

    P.S.S That was funny to realise that cancelling subscription is a best way to continue a subscription

  • @KonnTower can you please share the ticket ID or the codename of the Agent.

    @Fly1ngH1gh thanks for flagging this. We are looking into it. In the meantime, I've extended your current subscription by 2 more days.

  • KonnTowerKonnTower ✭✭✭✭✭

    The agent's ticket is in the Niantic in-app support system @NianticPooja , as they were told to do. I'm not providing their info here because it would enable Niantic to continue leaving their in-app support system a flaming dumpster. Go reduce your response times to fix this issue to less than a day instead of creating a run-around. When your inventory cap drops from 2500 to 2000 and you have to keep hack streaks going, you need a response time of around 12 hours max to resolution.


    I would suggest that until Niantic figure out how to properly handle subscription money, they don't reduce player inventory caps to 2000 until the iOS subscription service is 100% fixed. To track this, make it drop the player inventory to 2499 for players affected. If it's a legitimate non-payment, you'll have to leave it at the higher inventory cap until the system is fixed.

  • CORE - not worked on my app in IOS

    my ID @Elvis39ruSTK

  • ArtilectZedArtilectZed ✭✭✭✭✭

    Did everyone's issues get resolved?

  • @NianticPooja Another month, another failure to give me my subscription. Ticket # 14067639 submitted.

    Any chance Niantic will fix the apple C.O.R.E. subscription issue?

  • ZeroHecksGivenZeroHecksGiven ✭✭✭✭✭

    it is fixed, the fix is you get to email support every month and hope you dont lose any streaks you have running because you can't hack portals for X amount of hours/days while you wait. But if you do lose that sojourner, you're out of luck, support won't fix that, even though this issue is 100% on Niantics shoulders.


    Good luck...

  • grendelwulfgrendelwulf ✭✭✭✭✭

    Sounds like an iOS problem.

Sign In or Register to comment.