What is seems like…. I’d say, just because I disagree with something doesn’t mean it shouldn’t be a part of the conversation. Hopefully that isn’t something that’s implemented. The comment I had deleted in another thread was likely auto-flagged as I know it had a few disagrees on it. But it was jonteluba person and I don’t think anyone has patience for them, lol.
1) I suppose I'm glad you're "working on it." But c'mon, it's been months post-launch and it's not like subscriptions are this unique thing to Ingress.
2) Still no communication on timing to a fix, or root cause of the issue. Should iOS users expect this to be an ongoing thing? What's the compensation going to be for 1/4 of a month of un-fulfilled benefits? Bueller? Bueller?
3) "If you or anyone you know hasn't received a response..." This is a tacit admission that your support model is broken, which is a separate and more serious issue. If you are taking people's money, you need to give them a place to resolve issues quickly and professionally. It's not only a basic of customer service, but also a requirement of your agreement with Google Play Store.
4) Replacing support with alternative fixes that are only known if you read down 40 comments in a forum thread is idiotically obtuse. Find a better way. See (2).
I'm glad you weighed in @NianticPooja , but it just highlights how broken this stuff is more than anything else.
The people I knew had issues, their issues have been resolved. Hopefully everything works good next month when it cycles again. I've resubbed to make good on my promise.
Like @Redfox1701 I have also resubscribed now that my friends' issues have been resolved. I am hopeful that next month will have fewer (or no) problems of this sort.
I now have another iOS-using teammate who has lost their benefits. THEY ALREADY HAD THIS "FIXED" ONCE, clearly Niantic doesn't give two effs. Same thing, support doesn't respond to their requests in a timely manner.
Amazing. Mind blowing...
Fire India. Move support stateside for stateside customers.
I had my subscription “pending” in the iTunes Store. Niantic support forced me to give them transaction ID, but it was just nowhere, I guess because of this pending status. They didn’t want to do anything without it.
I called my local Apple support and they gave me tons of **** advices like “restart your phone”. After explaining from my side that this is not a correct advices they just said that they have only information that this transaction was correct. And I need to wait 24 hours.
After thinking and diving in Apple subscription options I realised that there is a “cancel subscription” button:
Settings->Your name at the top->Subscriptions->Ingress Prime->Cancel subscription
With no hope I tap the button and boom, my subscription immediately appears in Ingress. It is not cancelled till the end of the month which I paid so I just wasted 2 days with no core.
Maybe this will help someone
P.S. C.o.r.e. on iPhone is a peace of a bug. That’s completely improperly to make paid things with such low quality.
P.S.S That was funny to realise that cancelling subscription is a best way to continue a subscription
The agent's ticket is in the Niantic in-app support system @NianticPooja , as they were told to do. I'm not providing their info here because it would enable Niantic to continue leaving their in-app support system a flaming dumpster. Go reduce your response times to fix this issue to less than a day instead of creating a run-around. When your inventory cap drops from 2500 to 2000 and you have to keep hack streaks going, you need a response time of around 12 hours max to resolution.
I would suggest that until Niantic figure out how to properly handle subscription money, they don't reduce player inventory caps to 2000 until the iOS subscription service is 100% fixed. To track this, make it drop the player inventory to 2499 for players affected. If it's a legitimate non-payment, you'll have to leave it at the higher inventory cap until the system is fixed.
I am the agent that KonnTower is referring to above. The ticket # is 13639629. I submitted it a few days ago. I have not receive any response from anyone for a few days.
I did message the first day after it renewed to let someone know it was not working again. Someone replied and said they would escalate to have it looked in to, then the next morning I received a message that they closed my inquiry
it is fixed, the fix is you get to email support every month and hope you dont lose any streaks you have running because you can't hack portals for X amount of hours/days while you wait. But if you do lose that sojourner, you're out of luck, support won't fix that, even though this issue is 100% on Niantics shoulders.
Comments
I hope that doesn't mean what I think it means... automatic flagging response?
@NianticPooja my ticket ID is #13630912
EDIT: Thank you for restoring the purchase.
What is seems like…. I’d say, just because I disagree with something doesn’t mean it shouldn’t be a part of the conversation. Hopefully that isn’t something that’s implemented. The comment I had deleted in another thread was likely auto-flagged as I know it had a few disagrees on it. But it was jonteluba person and I don’t think anyone has patience for them, lol.
1) I suppose I'm glad you're "working on it." But c'mon, it's been months post-launch and it's not like subscriptions are this unique thing to Ingress.
2) Still no communication on timing to a fix, or root cause of the issue. Should iOS users expect this to be an ongoing thing? What's the compensation going to be for 1/4 of a month of un-fulfilled benefits? Bueller? Bueller?
3) "If you or anyone you know hasn't received a response..." This is a tacit admission that your support model is broken, which is a separate and more serious issue. If you are taking people's money, you need to give them a place to resolve issues quickly and professionally. It's not only a basic of customer service, but also a requirement of your agreement with Google Play Store.
4) Replacing support with alternative fixes that are only known if you read down 40 comments in a forum thread is idiotically obtuse. Find a better way. See (2).
I'm glad you weighed in @NianticPooja , but it just highlights how broken this stuff is more than anything else.
@NianticPooja # 13606831
Thank you very much for your help fixing this for me today! I have my inventory capacity restored and the core icon beside my agent name
The people I knew had issues, their issues have been resolved. Hopefully everything works good next month when it cycles again. I've resubbed to make good on my promise.
Like @Redfox1701 I have also resubscribed now that my friends' issues have been resolved. I am hopeful that next month will have fewer (or no) problems of this sort.
Glad to hear that some have been able to have the issue resolved. I hope Niantic resolves the root issues so that it never happens again to anyone.
I now have another iOS-using teammate who has lost their benefits. THEY ALREADY HAD THIS "FIXED" ONCE, clearly Niantic doesn't give two effs. Same thing, support doesn't respond to their requests in a timely manner.
Amazing. Mind blowing...
Fire India. Move support stateside for stateside customers.
I had my subscription “pending” in the iTunes Store. Niantic support forced me to give them transaction ID, but it was just nowhere, I guess because of this pending status. They didn’t want to do anything without it.
I called my local Apple support and they gave me tons of **** advices like “restart your phone”. After explaining from my side that this is not a correct advices they just said that they have only information that this transaction was correct. And I need to wait 24 hours.
After thinking and diving in Apple subscription options I realised that there is a “cancel subscription” button:
Settings->Your name at the top->Subscriptions->Ingress Prime->Cancel subscription
With no hope I tap the button and boom, my subscription immediately appears in Ingress. It is not cancelled till the end of the month which I paid so I just wasted 2 days with no core.
Maybe this will help someone
P.S. C.o.r.e. on iPhone is a peace of a bug. That’s completely improperly to make paid things with such low quality.
P.S.S That was funny to realise that cancelling subscription is a best way to continue a subscription
@KonnTower can you please share the ticket ID or the codename of the Agent.
@Fly1ngH1gh thanks for flagging this. We are looking into it. In the meantime, I've extended your current subscription by 2 more days.
The agent's ticket is in the Niantic in-app support system @NianticPooja , as they were told to do. I'm not providing their info here because it would enable Niantic to continue leaving their in-app support system a flaming dumpster. Go reduce your response times to fix this issue to less than a day instead of creating a run-around. When your inventory cap drops from 2500 to 2000 and you have to keep hack streaks going, you need a response time of around 12 hours max to resolution.
I would suggest that until Niantic figure out how to properly handle subscription money, they don't reduce player inventory caps to 2000 until the iOS subscription service is 100% fixed. To track this, make it drop the player inventory to 2499 for players affected. If it's a legitimate non-payment, you'll have to leave it at the higher inventory cap until the system is fixed.
CORE - not worked on my app in IOS
my ID @Elvis39ruSTK
@NianticPooja
I am the agent that KonnTower is referring to above. The ticket # is 13639629. I submitted it a few days ago. I have not receive any response from anyone for a few days.
I did message the first day after it renewed to let someone know it was not working again. Someone replied and said they would escalate to have it looked in to, then the next morning I received a message that they closed my inquiry
Did everyone's issues get resolved?
@NianticPooja Another month, another failure to give me my subscription. Ticket # 14067639 submitted.
Any chance Niantic will fix the apple C.O.R.E. subscription issue?
it is fixed, the fix is you get to email support every month and hope you dont lose any streaks you have running because you can't hack portals for X amount of hours/days while you wait. But if you do lose that sojourner, you're out of luck, support won't fix that, even though this issue is 100% on Niantics shoulders.
Good luck...
Sounds like an iOS problem.