CORE problem on Android, counter trapped
in Report a Bug
@NianticBrian I had a problem with my last subscription, first the inventory space arrived, and I had to notify support to give me my kit, it arrived without animation and everything is fine up to there, but now another problem, my subscribed month counter does not go up, got stuck at number 4 and I haven't missed a day since the subscription CORE came up (ANDROID)
I have already 3 days with this problem
Likewise, in my community agent @FERBURGOS OS has exactly the same problem with his accountant (ANDROID)
I clarify that thanks to Support I have had the subscription benefits, but they said they could not manipulate the statistics ...
Thanks for reaching out, @XaviDarker93. Upon reviewing your account, I could see that the first Subscription was purchased in the month of February'21. Your current subscription for June month is still running. The monthly subscribed tab will show the completed subscription count. Once the current month's i.e., June month's subscription is complete, the stats will be updated as 5. Hope this clarifies. Let me know if you need help with any more questions.
That seems... wrong. I'm pretty sure I got my stat tick the second I started a new subscription month, not at the end of one. My first subscription was also purchased on February'21, and my stats show this:
5, as expected.
As @InvestigateXM says, the agent statistics counter changed every 09 of each month for me (date of making the payment by CORE). This last month I had a problem, I paid on June 9 but just on June 16 (2 days ago) my counter was updated. (After insisting for 7 days)
@NianticVK Can you help @FERBURGOS with his accountant? he has the same problem, from the same day as me, and his has not been solved